Booking Officer, Centralized Booking Service

IWK Health; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a Booking Officer to join their dynamic team. This role is pivotal in ensuring seamless booking procedures for elective and urgent surgical patients, requiring strong organizational skills and proficiency in various computer applications. The successful candidate will collaborate closely with medical professionals and administrative staff to optimize operating room time and enhance patient care. This position offers a supportive work environment that values diversity and inclusivity, providing opportunities for growth and professional development.

Benefits

Enhanced benefits and wellness programs

Training and mentorship opportunities

Flexible work options

Supportive and inclusive work environment

Qualifications

• Grade XII education and relevant business or medical course required.
• Two years of experience in Perioperative Services or related field.

Responsibilities

• Ensure accurate booking procedures for surgical patients.
• Collaborate with various departments to optimize scheduling.

Skills

Organizational Skills

Prioritization Skills

Medical Terminology

Report Preparation

French Language Skills

Education

Grade XII education

Business or Medical Office Assistant Course

Tools

Excel

Microsoft Word

Job description

Click here to apply as an internal applicant.

Company: IWK Health

Req ID: 202655

Department/Program: Centralized Booking Service, Children's Surgical & Critical Care

Location: Halifax

Type of Employment: Permanent Hourly FT (100% FTE) x 3 positions

Start Date: ASAP

Union Status: NSGEU Off & Cler, Admin Professionals Bargaining Unit

Compensation: $25.1868 - $28.0806/hour

Closing Date: May 21, 2025 (Applications accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults, and families each year across the Atlantic region. Our team comprises approximately 4000 employees, physicians, volunteers, and learners across Nova Scotia. We focus on training and mentorship, recognize talent, celebrate successes, and offer modern facilities or virtual work options. Our values guide us, and we provide access to enhanced benefits and wellness programs. We are committed to supporting our patients, families, and communities, aided by generous donor support.

We promote an anti-racist environment and actively address discrimination. Located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people, we acknowledge the long history of Indigenous communities and the diverse populations we serve, including First Nation, African Nova Scotian, immigrant, and LGBTQ+ communities. Our goal is to foster a safe, equitable, and inclusive space for both care and employment. We welcome applications from Indigenous persons, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, and 2SLGBTQIA+ individuals.

The Opportunity

The Booking Officer will ensure complete and accurate booking procedures for elective and urgent surgical patients. Responsibilities include patient scheduling, maintaining confidential documentation, producing reports and spreadsheets, and collaborating with surgeon’s offices, anesthesia, preadmission clinics, and leadership to optimize Operating Room/Endoscopy time. The role also provides administrative support for the PARNS Access Manager and the Operating Room Manager.

Hours of Work

Monday - Friday, 8 am - 4 pm

Your Qualifications

• Grade XII education
• Graduate of a business, office information technology, medical office assistant, secretarial course, or equivalent experience
• Two (2) years of related experience in Perioperative Services required; if not, 1 year in Central Booking processes or health/medical field experience may be considered
• Medical terminology course or equivalent
• Experience in report preparation
• Experience with ORM and PARNS preferred
• Proficiency in Excel, Microsoft Word, and other computer applications
• Strong organizational and prioritization skills
• Annual training in patient, client, and personal safety
• French language skills are an asset

Thank you for your interest. We will contact only those selected for interview/testing. Applicants may request accommodations during assessments. For unionized positions, preference is given to bargaining unit employees. Employment is conditional upon background checks and credential verification. Internal applicants should apply through the internal careers page to be flagged as internal candidates.