Booking Clerk, Urban Health & Substance Use Program

Providence Healthcare Pty Ltd.; Vancouver; On-site; CAD 33,000 - 47,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

State-of-the-art facilities

Inclusive culture

Meaningful impact

Benefits package

Job summary

Providence Health Care’s Urban Health & Substance Use Program is seeking casual Clerk IV, Booking/Program staff to support three clinics at St. Paul’s Hospital. You will coordinate appointments, respond to inquiries, and maintain patient records across multiple outpatient settings.

This role emphasizes compassionate care, strong organizational abilities, and the capacity to manage high patient volumes in a fast-paced environment, with a focus on collaboration and patient-centred service.

Qualifications

• Grade 12 and related experience or equivalent education, training.
• Typing speed and basic computer skills required.
• Knowledge of medical terminology and strong written/verbal communication.

Responsibilities

• Coordinate appointments and patient access across multiple clinics.
• Serve as a frontline contact for patients and providers, addressing inquiries and scheduling issues.
• Maintain accurate clinical and administrative records in electronic systems.
• Support day-to-day clinic operations and ensure smooth outpatient services.

Skills

Typing 40 wpm

Medical terminology

Communication

Interpersonal skills

Organizational skills

Equipment operation

Education

Grade 12 with related experience

Tools

Electronic health records

Job description

Salary

The salary range for this position is CAD $28.74/Hr. - CAD $28.74/Hr.

Job Accuracy Posting Flag

The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required

Summary

Summary

In our Urban Health & Substance Use Program, every interaction with a patient we support is an opportunity to build trust, reduce barriers, and change the trajectory of someone's life.

From harm reduction to treatment and recovery, the Urban Health & Substance Use Program at PHC is helping redefine what substance use care can look like, and continuing a legacy of providing cutting-edge and accessible infectious disease care along with primary care services. We are now accepting applications for casual Clerk IV, Booking/Program staff to join our teams supporting three clinics at St. Paul's Hospital. If you're passionate about supporting individuals facing some of the most complex intersecting health and social challenges in our community, and looking for work that combines clinical excellence, social justice, and meaningful human connection, we'd love to hear from you. The clinics supported include:

• Rapid Access Addictions Clinic (RAAC)
• John Ruedy Clinic (JRC)
• Infectious Diseases Clinic (IDC)

Your duties will include:

• Coordinate appointments and patient access: Manage a high volume of bookings, referrals, waitlists, recalls, and appointment scheduling across multiple outpatient clinics, ensuring patients are connected to care in a timely and welcoming manner.
• Serve as a key point of contact for patients and providers: Respond to inquiries from patients, physicians, community agencies, and interdisciplinary team members, providing information, troubleshooting scheduling issues, and supporting seamless clinic operations.
• Maintain accurate clinical and administrative records: Enter and update patient information, referrals, clinic documentation, and statistical data across multiple electronic systems while ensuring accuracy, confidentiality, and compliance with organizational standards.
• Support day-to-day clinic operations: Provide administrative support to clinical teams through duties such as processing correspondence, preparing reports, coordinating clinic workflows, managing supplies, and helping ensure the smooth operation of busy outpatient services.

What You Bring

Education

• Grade 12, two years recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to keyboard at 40 wpm.
• Knowledge of medical terminology.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

What We Offer

• Competitive Pay: $28.74 CAD per hour
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
• Meaningful impact: You will have the opportunity to work for an organization that is deeply committed to safeguarding of our surrounding environment by contributing to high quality care while promoting sustainable practices in your everyday work.
• A comprehensive health benefits package including dental, vision, and life insurance as well as pension.

Who We Are

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence Health Care has grown into a globally recognized leader in research, teaching, and care. As individuals within a mission-driven organization, we choose to be part of PHC because we value its long-standing dedication to social justice and compassionate care, its active efforts to advance environmental sustainability and planetary health, and its meaningful engagement in the process of Truth and Reconciliation with Indigenous Peoples.Curious about our culture and what it’s really like to work here? Check out the video below to meet some of the incredible people who make Providence a truly special place to work.

Your Day to Day:

• Schedules and books appointments by methods such as receiving appointment request or referral, entering patient information into the computerized health information system, booking a time slot, making follow-up appointments, cancelling or adjusting patient appointments, booking appropriate tests, and contacting patients to provide pre-appointment instructions for test procedures or clinic appointments.
• As required contacts appropriate areas such as doctor's offices, nursing units and other departments to request patient information/documentation/test results to ensure complete records/charts prior to patient appointment. Contacts patients to set up and confirm appointments.
• Telephones or transmits test results and medical information to physicians and others according to established procedures.
• Admits patients by interviewing patients, obtaining information such as personal details, completing a variety of standard forms such as medical insurance billing cards, entering information into the computerized health information system according to established procedures, printing out keyed data as required for consent form, explaining consent form to patients, and obtaining signatures as required.
• Performs reception duties by answering telephone calls, greeting patients and visitors, and hospital staff. Answers inquiries and directs or transfers them to appropriate personnel and places by taking messages and providing routine information and escorting patients to rooms.
• Sets up and maintains filing systems for materials such as correspondence, patient test results and reports by performing duties such as creating and labeling files, assembling and maintaining files/charts, filing material as appropriate and retrieving information such as patient charts prior to patient visit or for designated personnel.
• Reviews files to ensure procedures are booked and results are in the files/charts.
• Types a variety of technical and non-technical material such as correspondence, memos, minutes, reports and medical billings from written drafts, revisions or dictating machines.
• Performs other clerical duties such as data entry, photocopies, scans, and distributes materials as required. Arranges meetings. Faxes staff attendance to staffing office as needed.
• If required, assists clinic nurse with completion of OR Booking packages by filling out patient demographic information on the booking form and faxing requisitions to departments in accordance with established procedures.
• Schedules patient appointments for diagnostic tests in areas such as Radiology and the Laboratory and contacts patients to provide pre-appointment instructions as appropriate.
• Maintains downtime procedures and reports in accordance with established procedures such as distributing materials in downtime carts.
• Generates operational statistical reports by collecting, extracting, entering, and compiling data and preparing reports as per established procedures.
• Maintains tidiness of work areas by wiping down work stations, desk tops, and equipment as per established procedures.
• Performs other related duties as assigned.

We acknowledge that Providence Health Care & the new St. Paul’s Hospital site islocatedon the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of thexʷməθkwəy̓əm(Musqueam), Skwxwú7mesh (Squamish), andSəl̓ílwətaʔ/Selilwitulh(Tsleil-Waututh) Nations.