Booking Clerk/Secretary - Mary Pack Arthritis Program (Victoria)

Vancouver Coastal Health; Victoria; On-site; CAD 60,000 - 80,000; Full time

Job summary

A public health service organization seeks a Booking Clerk/Secretary to provide scheduling, clerical, and reception functions. This role involves booking patient appointments, maintaining schedules, and handling client information. Ideal candidates will have a Grade 12 education and two years of related experience, demonstrating effective communication skills and knowledge of medical terminology. This position is based in Victoria, Nova Scotia, offering a competitive salary and benefits package including health, wellness, and professional development opportunities.

Benefits

Comprehensive health benefits package

Employer-paid training and leadership development

Wellness supports for employees and families

Recognition programs for staff

Exclusive staff discounts

Qualifications

• Grade 12 education with two years of recent, related experience.
• Effectively communicate both verbally and in writing.
• Knowledge of medical terminology.

Responsibilities

• Provide scheduling/booking and clerical functions.
• Maintain client charts and update statistics.
• Provide reception services including greeting clients.

Skills

Ability to communicate effectively

Knowledge of medical terminology

Ability to keyboard at 40 w.p.m.

Ability to organize work

Ability to operate related equipment

Physical ability to carry out the duties

Ability to deal with others effectively

Education

Grade 12

Two years recent related experience

Job description

Salary Details

The salary range for this position is CAD $27.10/Hr.

Job Summary

Come work as a Booking Clerk/Secretary with Vancouver Coastal Health!

Vancouver Coastal Health is looking for a Booking Clerk/Secretary to join the Arthritis Program at Mary Pack Arthritis Program in Victoria, B.C. Apply today to join our team!

The usual schedule for this role is as follows: Thursdays 11:00AM to 7:00PM and Fridays 8:00AM to 4:00PM.

Key Responsibilities

• Provide scheduling/booking, clerical and reception functions for the area.
• Support your team by performing duties such as:
• Scheduling and booking a variety of client/patient appointments and follow up visits, tests and referrals,
• Maintaining appointment calendars for all designated physicians and/or other designated health care professionals,
• Maintaining and printing daily schedules that integrate activities from various sites as needed,
• Rearranging schedules to meet changing demands/requests and preparing and confirming client/patient information.
• Maintain client/patient charts entering data into a computerized system and updating statistics on client/patient attendance.
• Arrange for patient transportation.
• Provide clerical functions including typing technical and non-technical materials proficiently utilizing a variety of computer software applications such as word processing, spreadsheet, database and presentation software.
• Provide reception services by greeting clients/patients and others and directing them to appropriate areas and/or responding to general inquiries.
• Answer and respond to phone messages or forward callers to appropriate health care professional or other personnel.
• Maintain departmental equipment, supplies and filing systems.
• Perform timekeeping functions for designated staff as required.

Qualifications

Education & Experience

• Grade 12, two year’s recent, related experience or an equivalent combination of education, training and experience.

Knowledge, Skills & Abilities

• Ability to deal with others effectively.
• Knowledge of medical terminology.
• Ability to communicate effectively both verbally and in writing.
• Ability to organize work.
• Ability to operate related equipment.
• Ability to keyboard at 40 w.p.m.
• Physical ability to carry out the duties of the position.

Closing Statement

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check. As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

Benefits

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

Inclusive Statement

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation. Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.

Application Notes

Only short-listed applicants will be contacted for this posting.

Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.

Thank You

Thank you for your interest in Vancouver Coastal Health.