Booking Clerk, Medical Imaging

Providence Health Care; Vancouver; On-site; CAD 33,000 - 47,000; Full time

Job summary

Providence Health Care is seeking a Booking Clerk to support St. Paul’s Medical Imaging Department in Vancouver. The role supports patients and clinical teams by scheduling outpatient appointments, coordinating records, and handling reception tasks in a hospital setting.

The position requires Grade 12 and at least two years of related experience, with strong typing, medical terminology knowledge, and communication skills. The hospital emphasizes a collaborative, inclusive work environment.

Qualifications

• Typing speed and accuracy required.
• Familiarity with medical terminology helpful.
• Strong verbal and written communication abilities.
• Ability to work with diverse patients and staff.
• Physical ability to perform duties.
• Able to organize and prioritize tasks.
• Comfort with operating basic office equipment.

Responsibilities

• Appointment Management: schedules, books, adjusts, and cancels appointments and provides pre-appointment instructions.
• Coordination and Communication: contacts doctors' offices and departments to request records and results; relays information to patients.
• Patient Admission: interviews patients, collects details, enters data, and handles consent forms.
• Reception and Support: answers calls, greets visitors, and directs inquiries.
• File and Chart Management: maintains patient files and retrieves records for accuracy.
• Clerical Duties: typing, photocopying, scanning, faxing, and meeting arrangements.
• Diagnostic Test Scheduling: books radiology/lab tests and provides patient instructions.
• Downtime and Reporting: generates operational reports from data.
• Work Area Maintenance: keeps workspace clean and sanitized.
• Other Duties: supports related tasks as needed.

Skills

Typing 40 wpm

Medical terminology

Communication skills

Interpersonal skills

Physical stamina

Time management

Organization

Education

Grade 12

Two years related experience

Job description

Join St. Paul’s Medical Imaging Department and make a meaningful impact behind the scenes. This role is perfect for someone who thrives in a collaborative healthcare environment and enjoys supporting patients and clinical teams.

The salary range for this position is CAD $28.74/Hr. - CAD $28.74/Hr.

The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required

As a Booking Clerk, you’ll be at the heart of clinic operations, responsible for

• Scheduling, booking, and coordinating outpatient appointments and admissions by interviewing patients, collecting personal information, and entering details into the health information system.
• Contacting physicians' offices, sharing or requesting information, and providing patients with pre-appointment instructions as outlined by clinic procedures.
• Providing administrative support. Generating operational reports from clinic statistics. Handling clerical tasks such as typing, filing, and maintaining office supplies. Sorting and distributing mail and managing documents (photocopying, faxing, and scanning).
• Reception duties, such as answering calls, welcoming visitors, and assisting hospital staff. Directing inquiries to the appropriate personnel and providing routine information.

Next Steps

Short-listed candidates will be contacted to complete assessments in typing, data entry, and medical terminology as part of the selection process.

Education, Training, And Experience

• Completion of Grade 12.
• Two years recent related experience or an equivalent combination of education, training and experience.

Skills And Abilities

• Ability to keyboard at 40 wpm.
• Knowledge of medical terminology.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.
• State-of-the-art facilities The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027. Competitive pay $28.74 CAD per hour. Inclusive culture We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day to Day

• Appointment Management Schedules, books, adjusts, and cancels appointments for patients, including follow-ups, tests, and procedures. Provides patients with pre-appointment instructions.
• Coordination and Communication Contacts doctors' offices, nursing units, and departments to request patient records and test results. Confirms appointments with patients and transmits medical information and test results to relevant parties.
• Patient Admission Interviews patients to gather personal details, completes standard forms, enters information into systems, explains and obtains signatures on consent forms.
• Reception and Support Answers calls, greets visitors, provides routine information, and escorts patients. Directs inquiries and messages to the appropriate personnel.
• File and Chart Management Sets up, organizes, and maintains patient files, ensuring test results and required documents are included. Retrieves and reviews files for accuracy.
• Clerical Duties Types correspondence, reports, and other materials. Handles data entry, photocopying, scanning, faxing, and meeting arrangements. Prepares OR booking packages when needed.
• Diagnostic Test Scheduling Books appointments for diagnostic tests, such as Radiology or Lab, and provides instructions to patients.
• Downtime and Reporting Manages downtime procedures and generates operational statistical reports by compiling data.
• Work Area Maintenance Keeps the workspace clean and organized, following procedures for sanitizing equipment and surfaces.
• Other Duties Assists with related tasks and projects as needed.

Who We Are

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations