Bond Bakery Brands General Manager, Coco Bakery

Boyden; Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in Ontario is seeking a Store Manager to oversee daily operations, ensure customer satisfaction, and manage team development. The ideal candidate will have a strong background in retail management, excellent communication skills, and a commitment to maintaining high standards of service. This role requires effective leadership and the ability to work in a fast-paced environment while meeting various operational goals.

Benefits

Accommodation available for applicants with disabilities

Qualifications

• Minimum 3 years of supervisory or management experience.
• Public Health Food Handler certification required.

Responsibilities

• Provide superior customer service and support store goals.
• Manage retail operations including inventory and scheduling.
• Ensure compliance with food handling regulations.

Skills

Organizational Skills

Interpersonal Skills

Analytical Skills

Communication

Decision-Making

Education

Post-secondary program in business

Job description

This position is responsible for ensuring that all objectives and goals of the department and store as communicated by the Store Manager are met and / or exceeded and for the day-to-day management of specific aspects of the department including ordering, merchandising, labour scheduling, and customer service. The performance of the duties must ensure a quality service approach to all employees, customers, and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities :

• Provide superior customer service and support Farm Boy's vision of the best fresh shopping experience.
• Work with the Store Manager and Retail Specialist to execute strategies aimed at successfully accomplishing stated goals (e.g., financial results).
• Team development : interviewing, training, reviews, coaching, motivation, and recognition, all while maintaining a high level of confidentiality and trust.
• Consistent and effective communication to lead the team, including one-on-one coaching, huddles, metrics, product knowledge, and corporate policies and procedures.
• Responsible for retail operations and deliverables (e.g., inventory, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, scheduling, payroll).
• Participate in store coverage rotation as a Manager on Duty (e.g., opening / closing, store alarm system, emergency contact support) as directed by the Store Manager.
• Ensure compliance with Safe Food Handling regulations as well as Health and Safety policies and procedures.
• May be requested to undertake other related duties on a periodic basis.

Qualifications :

• Typically requires completion of a post-secondary program with an emphasis in business plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role or an equivalent combination of education and experience.
• Successful completion of a Public Health Food Handler certification, Smart Serve, plus Level A First Aid and Basic CPR certification or the commitment to complete within 6 months.
• Excellent organizational, interpersonal, and analytical skills.
• Clear and effective communication style, both written and oral.
• Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
• Ability to learn manual and automated systems / tools.
• Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
• Fluency in English and French shall be considered an asset.

Work & Sensory Environment :

• Providing service to several people or departments while working under many simultaneous deadlines.
• Required to stand and walk for long periods of time during the shift.
• Required to lift, carry, or handle heavy objects.

Additional Information :

Accommodation is available upon request for applicants and employees with disabilities.