Bodily Injury, Claims Advisor III

TD; Canada; On-site; CAD 62,000 - 95,000; Full time

Job summary

An established industry player in the insurance sector is seeking dedicated individuals to join their dynamic team in Calgary. This role emphasizes exceptional customer engagement and claims management, ensuring clients receive personalized advice and support. With a commitment to professional growth and a supportive work environment, this opportunity allows you to make a meaningful impact while developing your skills. Join a company that values diversity and offers a comprehensive benefits package, fostering an inclusive culture where your contributions are recognized and rewarded.

Benefits

Comprehensive Benefits Package

Professional Development Opportunities

Inclusive Work Environment

Qualifications

• 4+ years of relevant experience in customer service or claims.
• Preferred undergraduate degree for candidates.

Responsibilities

• Engage customers to understand their needs and provide coverage advice.
• Manage moderate to complex claims independently while maintaining service levels.

Skills

Customer Engagement

Claims Management

Problem Solving

Communication

Confidentiality

Education

Undergraduate Degree

Job description

Work Location:
Calgary, Alberta, Canada

Hours:
35

Line of Business:
TD Insurance

Pay Details:
$62,900 - $94,300 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our policies allow colleagues to progress through the salary range over time as they advance in their roles. The actual offer may vary based on skills, experience, location, and organizational needs. Candidates are encouraged to discuss compensation questions with their recruiter.

Job Description:

TD Insurance, part of TD Bank Group, aims to provide legendary experiences and trusted advice to customers. We offer a wide range of insurance products including credit protection, life, health, travel, home, and auto insurance, serving over three million clients through more than 1,000 branches and online. Our business lines include General Insurance and Life and Health, with leadership positions in various segments across Canada.

We foster an inclusive, accessible environment with a workforce of over 4,000 employees across Canada. We provide a stable, dynamic work environment that values talent and professional growth. TD Insurance offers rewarding careers, emphasizing development and internal advancement.

The TD Insurance Auto Centre Teams provide a comprehensive service for auto claims, aiming to build strong customer relationships through personalized advice and value creation.

Key Accountabilities:

Customer:

• Engage customers to understand their needs, providing advice on coverage and claims.
• Deliver exceptional claims advice to enhance customer experience.
• Handle customer issues appropriately, escalating when necessary.
• Maintain flexibility to adapt to changing needs.

Shareholder:

• Manage workload to meet service levels.
• Exercise discretion and maintain confidentiality.
• Stay informed on industry practices and trends.
• Identify and escalate risks, contribute to operational excellence.

Employee/Team:

• Support team environment, communicate effectively.
• Enhance knowledge and participate in development activities.
• Assist others, contribute to a positive, inclusive culture.

Breadth & Depth:

• Handle moderate to complex claims independently.
• Require approval for high-value claims.
• Work with some autonomy, guided by management.

Experience & Education:

• Undergraduate degree preferred.
• 4+ years relevant experience.

We are committed to supporting your growth through ongoing development, training, and a comprehensive benefits package. We value diversity and accessibility and encourage all qualified candidates to apply.