BMC Helix ITSM Consultant

Bridgenext; Ottawa; Remote; CAD 85,000 - 110,000; Full time

Job summary

A digital consulting services leader in Canada is looking for a BMC Helix Consultant. The role requires 5+ years of experience with BMC Helix ITSM/Remedy, excellent problem-solving abilities, and strong communication skills. This mostly remote position may require occasional on-site presence. A university degree or college diploma is essential, alongside a solid understanding of service management and technical documentation writing. Canadian citizenship and the ability to obtain Security Clearance are mandatory.

Qualifications

• 5+ years experience with BMC Helix ITSM/Remedy AR System.
• Proven skills in product integration with the Helix Platform.
• Understanding of BMC's technology including ITSM, Digital Workplace.

Responsibilities

• Configure, customize, implement, and maintain BMC Remedy/Helix applications.
• Manage client relationships and drive project success.
• Lead workshops or training sessions.

Skills

BMC Helix ITSM/Remedy AR System

Integrating products with the Helix Platform

Service Management market understanding

Technical Documentation Writing

Problem solving skills

Interpersonal communication

Education

University degree or College diploma

Job description

Company Overview

Bridgenext is a digital consulting services leader that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. Our global consulting and delivery teams facilitate highly strategic digital initiatives through digital product engineering, automation, data engineering, and infrastructure modernization services, while elevating brands through digital experience, creative content, and customer data analytics services.

Don't just work, thrive. At Bridgenext, you have an opportunity to make a real difference - driving tangible business value for clients, while simultaneously propelling your own career growth. Our flexible and inclusive work culture provides you with the autonomy, resources, and opportunities to succeed.

Position Description

The BMC Helix Consultant must have a wide range of knowledge with the configuration, customization, implementation and maintenance of BMC Remedy/Helix applications. Knowledge of supplemental products such as Business Workflows, Helix GPT or Discovery are considered beneficial. The Consultant will provide their services / skills to various Bridgenext clients. This role will primarily be remote, but depending on the client may require the ability to be on-site.

Workplace: Mostly remote work based in Canada, with potential for some on-site work when needed

Must Have Skills:

• University degree or College diploma
• 5+ yrs BMC Helix ITSM/Remedy AR System
• Proven skill with integrating products with the Helix Platform
• Understanding of BMC's technology including but not limited to:
  • BMC Helix ITSM, Digital Workplace, CMDB
  • Integrating multiple BMC products together in an enterprise architecture
  • First hand project knowledge of highly available BMC implementations

Preferred Skills:

• Solid understanding of the Service Management market
• 2+ yrs BMC Helix Applications - Business Workflows, Dashboards
• 2+ yrs BMC Platform Tools - Innovation Suite/Developer Studio
• Technical Documentation Writing - Functional Specifications, Design, Test Cases
• ITIL v3 highly desirable
• ITIL mastery desirable

Professional Skills:

• Strong ability to manage client relationships
• Excellent problem solving skills, creativity, and insight with the ability to dissolve crisis situations with clients
• Strong interpersonal, presentation and communication skills
  • Comfortable in front of a technical or managerial audience
  • Ability to lead a workshop or small scale training course
• Excellent written communication ability
  • Creation of quality presentations, white papers, etc
  • Writing the technical grids for proposal responses

Bridgenext is an Equal Opportunity Employer

Canadian citizens with the ability to get Security Clearance required, as this position supports Government Work. Eligibility for clearance includes 5-10 years of residency in Canada.

#LI-CP1

#LI-REMOTE