BlackBerry Radar- Senior Business Systems Analyst

BlackBerry; Waterloo; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading tech firm in Waterloo seeks a Senior Business Systems Analyst to support customer success, manage product setups, and perform data analysis. The ideal candidate will have post-secondary education in Business Analysis and experience in a similar role. Strong SQL skills are essential, along with proficiency in Salesforce and MS Office. Join a dynamic team and help enhance the customer experience while driving operational improvements.

Benefits

Attractive compensation

Commission

Benefits package

Qualifications

• Experience in a similar position or readiness for a senior role.
• Ability to write and run SQL and ElasticSearch queries.
• Proficiency with MS Office applications.

Responsibilities

• Support Customer Success with operational needs.
• Perform data analysis and ensure data integrity.
• Manage product set up in CRM and ERP.

Skills

SQL knowledge

Data analysis

Organizational skills

Communication skills

Education

Post-Secondary Education in Business Analysis

Tools

Salesforce

NetSuite

MS Office

Job description

Worker Sub-Type:

Regular

Job Description:

The BlackBerry IoT Business Unit combines BlackBerry’s core IoT assets across the company. One of groups within the IoT Business Unit is BlackBerry Radar, which is an innovative service for managing and optimizing fleet operations for businesses in the transportation sector. Solving our customers most common transportation and logistics challenges, BlackBerryRadar can be used for tracking trailers, intermodal containers & chassis, equipment, railcars and more.

Asset Tracking Engineered for Intelligence!

All BlackBerry Radar tracking data is secured with BlackBerry encryption and authentication services; the devices are powered by BlackBerryQNX, our OS for embedded systems. BlackBerry Radar devices are rugged and low maintenance, equipped with batteries that can last as much as five years.

The BlackBerry Radar team are hiring!

Reporting to the Director of Customer Success, we are seeking a Senior Business Systems Analyst who will engage with both customers and internal cross functional teams. In support of customer acquisition, retention and growth; you will have shared responsibility for ongoing operational activities as well as process and system improvements. The goal is to ensure a positive customer experience in all interactions with the business; while also helping the organization improve process and tools to support rapid growth.

In return for your talent and enthusiasm, we will provide you with an attractive compensation, commission & benefits package. You will also have the opportunity to thrive in a dynamic, global environment, working alongside outstanding colleagues and state of the art technology. In short, you bring the talent and we provide the environment, tools and resources for you to succeed, win big and accelerate your professional growth & development.

WHAT YOU WILL DO:

• Support Customer Success with operational needs relating to our customers, marketing, sales operations, and revenue
• Perform data analysis, de-duplication, and cleanup as needed to ensure data integrity in Salesforce, NetSuite and Product Platform
• Assist cross functional team as needed with ad hoc reporting and general requests
• Assess, research, analyze and document business needs
• Manage product set up in CRM and ERP
• Create and maintain custom reports and dashboards in CRM and ERP
• Manage requirements, testing and change management for system improvements

YOU WILL HAVE:

• Post-Secondary Education focused on Business Analysis or equivalent experience
• Proven experience in a similar position and/or looking to step up to a senior
• Ability to write and run SQL and ElasticSearch queries while demonstrating knowledge of database relationship
• Proficiency with MS Office applications
• Knowledge of Salesforce, NetSuite, LeanData, Outreach, and/or Connect & Sell is a bonus
• Strong organizational, verbal, presentation/facilitation, and written communication skills
• Ability to work cross functionally, across all organizations to drive new or enhanced technology projects
• Ability to communicate and work closely with technology vendors and manage the business relationships for BlackBerry

Interested to learn more? We'd love to hear from you.

#LI-KH1

Scheduled Weekly Hours:

40