Bistro Team Leader (Food Services)

Nature's Fare Markets; British Columbia; On-site; CAD 31,000 - 33,000; Full time

Benefits offered by this job

Wage range

Flexible benefits

Store discount

Education allowance

Free swag

Team environment

Job summary

Nature's Fare Markets is seeking a Bistro Team Leader to help manage daily operations in our organic-focused Bistro. You will supervise staff, set priorities, coach for sales and excellent customer service, and ensure standards are met while coordinating with the Bistro Manager.

The role requires at least 2 years in a supervisory capacity, Food Safe certification, and a passion for organic food and natural medicine within a retail environment. BC-based company with a supportive team culture.

Qualifications

• Excellent communication skills required.
• Outstanding interpersonal and customer service skills; set high standards in Bistro department.
• Strong problem solving and decision-making abilities.
• Eye for merchandising; assist in inventory management.
• Motivated by a fast-paced environment; lead by example.
• Desire to motivate and train team members.
• Minimum of 2 years’ experience in a supervision role.
• Food service or restaurant experience is an asset.
• Knowledge of the retail environment.

Responsibilities

• Collaborate with the Bistro Manager to ensure clear, daily department priorities.
• Set daily priorities and pace for the team.
• Coach team members and promote selling and promotions throughout the day.
• Support the Bistro Manager in meeting operational standards.
• Train and model the Customer Service standards expected by all Bistro staff.
• Create and complete checklists with the team.
• Coordinate production of in-store prepared items and training on products.
• Provide regular coaching and guidance; foster a positive environment.
• Record, monitor, and report spillage as needed.

Skills

Communication skills

Interpersonal skills

Customer service

Problem solving

Merchandising

Organizational skills

Delegation

Team leadership

Retail knowledge

Education

Food Safe Certification

Job description

The successful candidate will be scheduled 32 - 40 hours per week, and must be available to work AM/PM, weekdays and weekends.

BISTRO Team Leader (FOOD SERVICE)

The Bistro Team Leader is responsible for helping lead the team through living and promoting our five Core Values as well as maintaining the day-to-day operations within the department.

In our Bistro, we are passionately creating delicious food made with carefully chosen organic, local sustainable ingredients: fresh produce, ethically raised and grass-fed meat and dairy, and products without additives or preservatives. Our customers love our fresh juices and smoothies, gourmet sandwiches and wraps, salads, hearty soups, entrées, and an array of baked goods. And, of course, we offer tasty options for a variety of food preferences including vegan, vegetarian, gluten-free and paleo diets.

WHAT WE ARE LOOKING FOR:

• A passion for organic food and natural medicine and love of the retail and grocery industry
• Excellent communication skills
• Outstanding interpersonal and customer service skills and the ability to set the standards for customer service in the Bistro department
• Strong problem solving, and decision-making skills
• An eye for merchandising and the ability to assist in managing inventory
• Motivated by fast-paced environment
• Ability and desire to lead by example and create a positive, supportive working environment
• Desire to motivate and train team members
• Minimum of 2 years’ experience in a supervisor role
• Previous food service or restaurant experience considered an asset
• Food Safe Certified
• Strong organizational skills
• Able to delegate and direct the work of others while working as a team
• Knowledge of the retail environment

WHAT YOU’LL BE DOING:

• Working with the Bistro Manager to ensure effective communication throughout the day on department priorities
• Set daily priorities and pace for the team
• Coaches team members and helps drives selling and promotion within the department throughout the day
• Support the Bistro Manager by actively working to meet operational standards
• Train and promote the standard of Customer Service expected by all bistro employees
• Checklists are your jam! You create and complete them with ease with the assistance of the department team members
• Facilitates production of in-store prepared items
• Ensures team training on products and ingredients
• Provides regular coaching and guidance
• Adopts and encourages a positive environment
• Assistswith recording, monitoring, and reporting spillage

PERKS:

• Wage: $22.50- 24.00/hr experience dependent
• Flexible benefits
• Up to 25% store discount
• Education allowance
• Free swag (products, food, clothing + more)
• Share in some laughs, air high-fives, and fun each day

Put your passion into work that matters with a growing, BC-based company committed to be a better company for our customers, our employees, and the planet. We’ll surround you with a great team and a supportive learning environment where you can grow and thrive.

Nature's Fare Markets is an equal opportunity employer and as such we strive to foster a workplace where individual differences are recognized, appreciated, and respected.