Billing Quality Lead

CarePartners; Southwestern Ontario; On-site; CAD 31,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Health and dental benefits

Employee Assistance Program

Perkopolis

Rewards Points

Opportunities for professional growth

Meaningful work in healthcare

Job summary

CarePartners is seeking a Billing Quality Lead for our Waterloo office. The role focuses on managing rejection-related billing issues within an integrated patient-focused service model, ensuring accurate and timely invoicing.

The position is full-time, Monday–Friday day hours, with in-office expectations in Waterloo. Candidates should have healthcare/admin/finance education and 1–3 years of office/customer service experience, plus strong MS Office skills.

Qualifications

• Experience delivering customer service in a healthcare or administrative setting.
• Ability to analyze rejection issues and improve billing processes.
• Proficient in Excel and Word; good data entry and reporting skills.

Responsibilities

• Communicate with Ontario Health atHome and subcontractors about invoices and rejected billings.
• Collaborate with finance and local program leadership.
• Reduce rejected billings by supporting program leadership and ensuring report compliance.
• Collect, enter and share data related to rejections and invoicing to meet performance and quality standards.
• Troubleshoot rejection issues and provide supporting documentation.
• Maintain a tracker for invoice reconciliations and billing rejections.
• Coordinate invoice corrections or late billing submissions with HSSCC or subcontractors; arrange reimbursements for overbilling.
• Follow up with stakeholders via voicemail and email.
• Perform other duties as assigned.

Skills

Customer service

Excel

Word

Attention to detail

Organization

Analytical skills

Written and verbal English

Education

Post-secondary education in healthcare/administration/finance or related field

Tools

Procura/CIMS

Job description

Who We Are

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

Overview

We are currently looking for someone to join our team in the role of Billing Quality Lead in our Waterloo office. The ideal candidate will have a strong customer-service focused attitude and will provide expertise and support on rejection related issues within an integrated patient focused service delivery model.

This is a Full-Time position. Hours of work will be Monday-Friday Day Time hours.

Working in the Waterloo office, in office expectations.

What We Offer

• Competitive salary, comprehensive health and dental benefits
• Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points
• Inspiring leadership and opportunities for professional growth
• Rewarding and meaningful work in healthcare
• This position offers a competitive compensation grid, with progression based on hours worked and role-specific criteria. The hourly range is $22.62 to $30.35, and placement within the grid will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.

What The Role Involves

• Communicating and collaborating with the Ontario Health atHome and subcontractors regarding invoices/billing files and rejected billings
• Collaborating with our internal finance department and local program leadership
• Facilitates reduction of rejected billings through support to the local program leadership (i.e. report compliance)
• Collecting, entering, and sharing data related to rejections and invoicing to ensure performance and quality standards are being met
• Troubleshooting rejection related issues and providing necessary information including supportive documentation
• Managing a tracker of reconciliation of invoices and billing rejections
• Coordinate and action invoice corrections or submit late billing to the HSSCC or subcontractor as well as coordinating reimbursement for overbilling
• Follow up with stakeholders via voicemail and email
• Other duties as assigned

What You Bring

• Post-Secondary Education in Healthcare, Administration, Finance or a related field
• 1-3 years of office or customer service experience
• Strong proficiency in all aspects of Microsoft office, with proven skills in Word and Excel
• Keen attention to detail, ability to prioritize, multitasking skills and organizational skills
• A high attention to detail and the ability to work in a fast-paced environment

• Exceptional analytical and problem-solving skills.
• Advanced knowledge of scheduling systems i.e. Procura/CIMS considered an asset

• Excellent English verbal and written communication skills
• Experience in the health care field or homecare sector an asset

• Experience in collections considered an asset

• Positive attitude, willing to learn, grow and be an integral member of the team
• Clear Background Check

CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

Artificial Intelligence

CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.