Billing Operations Lead, Legal Support Services

Whitelaw Twining; Vancouver; On-site; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Extended Health benefit

Dental coverage

LTD

DI

casual dress code

wellbeing allowance

early finish ahead of statutory hols

Job summary

DWF Group in Vancouver seeks a Manager, Legal Support Services to oversee the billing team across offices, guiding invoicing, eBilling processes, and client reporting. This role emphasizes leadership, collaboration, and process improvement within a dynamic legal environment.

The ideal candidate brings extensive eBilling expertise, strong communication, and a proven track record in team development to drive performance for our Canadian operations.

Qualifications

• 5+ years of eBilling experience in a law firm or professional services environment.
• At least 2 years of leadership experience managing teams.
• Strong knowledge of eBilling systems and client billing guidelines.

Responsibilities

• Lead, coach, and support Billing team members, including eBilling operations.
• Oversee end-to-end billing processes from draft to delivery of invoices.
• Ensure timely submission of e-bills through client portals and portals.
• Track and reduce invoice rejections by identifying root causes.
• Ensure compliance with client guidelines and firm policies.
• Escalate complex billing issues and drive timely resolutions.
• Respond to client and internal inquiries with a high level of service.
• Maintain billing records, file lists, and tracking of budgets.
• Monitor outstanding invoices and coordinate with Accounting.
• Prepare client reports and support ad hoc requests.
• Identify process improvements for billing efficiency and accuracy.

Skills

eBilling leadership

Billing systems

Client service

Project management

Advanced Excel

Tools

Legal Tracker

Passport

TyMetrix

CounselLink

CounselGo

3E

eBilling Hub

Elite Enterprise

Job description

DWF Group in Vancouver seeks a Manager, Legal Support Services to oversee the billing team across offices, guiding invoicing, eBilling processes, and client reporting. This role emphasizes leadership, collaboration, and process improvement within a dynamic legal environment.

The ideal candidate brings extensive eBilling expertise, strong communication, and a proven track record in team development to drive performance for our Canadian operations.