Billing Clerk

Burlington Hydro Inc.; Burlington; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a detail-oriented Billing Clerk to join their dedicated Billing department. This role involves ensuring accurate and timely billing for electric and water customers while maintaining essential records. The ideal candidate will possess strong organizational skills, effective task prioritization, and a keen attention to detail. This on-site position offers a unique opportunity to contribute to a company committed to safety, community, and sustainability. Join a team that values competitive compensation, comprehensive benefits, and career growth in a supportive and inclusive environment.

Benefits

Health and Dental Benefits

Defined Benefits Pension Plan

Career Growth Opportunities

Inclusive Culture

Qualifications

• Post-secondary education or relevant experience required.
• 3-5 years of billing experience preferred.

Responsibilities

• Ensure accurate billing for electric and water customers.
• Process new connections, disconnections, and meter changes.
• Manage meter reading records and billing adjustments.

Skills

Organizational Skills

Attention to Detail

Communication Skills

Analytical Skills

Time Management

Customer Service Skills

Education

Post-secondary degree or diploma

3-5 years of billing experience

Tools

MS Office (Word, Excel)

Job description

Monday, March 10, 2025

ABOUT THIS ROLE
Burlington Hydro Inc. (“BHI”) is seeking a Billing Clerk to join our Billing department. Reporting to the Billing Manager, this role is responsible for ensuring accurate and timely billing for electric and water customers, retailer settlements, and maintaining water/wastewater billing records. The ideal candidate has strong organizational skills, the ability to prioritize tasks effectively, and a keen attention to detail.

This is an on-site position at 1340 Brant Street, Burlington, and is a unionized role governed by the collective agreement. Eligible employees may participate in our Hybrid Work from Home Program, which allows for remote work one (1) day per week.

CORE RESPONSIBILITIES

1. Maintain water meter inventory records and update account information based on Region maintenance orders
2. Process new connections, disconnections, and meter changes, ensuring accurate billing for residential and commercial customers
3. Identify new residential customers requiring un-metered or flat rate water billing
4. Review and investigate reports related to zero usage, excessive estimates, and meter reading exceptions
5. Manage meter reading records, including generating trouble reports, maintaining schedules, and providing monthly cycle and book totals for the Billing Manager
6. Investigate and process billing adjustments, back billing, and corrections in accordance with Region instructions
7. Contact customers regarding large catch-up bills and high consumption as directed by the Region
8. Oversee FIT/MicroFIT and Net Metering billing, including account setup, validation of billing quantities, and preparation of payment vouchers for approval
9. Create monthly invoices for the Region and support financial documentation processes
10. Provide backup support for other department positions as needed
11. All other duties as assigned

WHAT WE ARE LOOKING FOR

1. Post-secondary degree or diploma or related experience
2. 3-5 years of billing experience
3. Electricity billing and retail settlement experience is considered an asset

WHAT YOU’LL NEED TO BE SUCCESSFUL

1. Familiarity with Ontario Electricity Market Rules, Distribution System Code, and Retail Settlement Code
2. Strong written and verbal communication skills
3. Proficiency in MS Office, including advanced skills in Word and Excel
4. Excellent troubleshooting, analytical, and mathematical abilities
5. Strong interpersonal and customer service skills with a professional, positive approach
6. Self-motivated, energetic, and dependable with a strong attendance record
7. Ability to manage multiple priorities under pressure with strong time management skills
8. Adaptability to change with a demonstrated interest in process improvements

WHO WE ARE

Established in 1945, Burlington Hydro is a local distribution company (LDC) serving the City of Burlington. With a total licensed service area of 188 square kilometres and a customer base of 69,500, we are committed to delivering value at every level of the organization. Our core values include caring for people, community, stewardship, and sustainability, all with a commitment to continuous improvement.

WHY JOIN US

At Burlington Hydro, we value:

1. Safety first – we prioritize a safe working environment for all
2. Competitive compensation – we offer a competitive salary and benefits package
3. Comprehensive benefits – we provide health and dental benefits for you and your family, along with a defined benefits pension plan
4. Career growth – we offer exciting challenges and learning opportunities
5. Inclusive culture – we promote diversity and inclusion in the workplace

DIVERSITY & INCLUSIVITY

Burlington Hydro Inc. is committed to creating an inclusive workplace. We encourage candidates from diverse backgrounds and experiences to apply. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we provide reasonable accommodation for qualified individuals with disabilities during the recruitment process. If you require accommodation, please email our Human Resources team at [e-mail]. Please note that this email is for accommodation requests only; resumes sent to this email address will not be considered.

APPLICATION PROCESS

All applicants must be legally entitled to work in Canada. Burlington Hydro will use email to communicate with you for all job opportunities. Please ensure you provide an updated email address that is checked daily and accepts emails from unknown users. A complete background check, including a criminal record check, will be conducted for the successful candidate. If it is determined that any background check information provided is misleading, inaccurate, or incorrect, Burlington Hydro reserves the right to discontinue the consideration of your application.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.