Billing and Payments Analyst - Term

Avenir Energy Ltd.; Canada; On-site; CAD 55,000 - 75,000; Full time

Job summary

Avenir Energy Ltd. is seeking a detail-oriented Billing Analyst on a temporary basis to support billing operations, payment processing, reconciliations, and process improvements within the Order-to-Cash function.

The anticipated term is September 2026 to March 2027, based on operational needs. The role collaborates with branches, customers, Accounting, and internal stakeholders to ensure accurate transactions, resolve issues, and drive automation and reporting enhancements.

Qualifications

• Strong analytical, communication, and problem-solving skills.
• Experience in billing operations preferred.
• Knowledge of ERP and reporting tools.

Responsibilities

• Support accurate and timely customer billing activities across multiple billing channels.
• Manage accounts with unique billing requirements, portal submission processes, and supporting documentation.
• Investigate and resolve billing issues impacting invoice delivery, payment, or account accuracy.
• Respond to customer, branch, and internal stakeholder inquiries related to billing activities.
• Support dispute resolution and customer account maintenance activities.
• Process daily customer payment files and ensure timely posting of transactions within the ERP system.
• Apply customer payments and complete manual allocations as required.
• Investigate unapplied, misapplied, and exception payments and coordinate resolution.
• Support payment-related inquiries from customers, branches, Accounting, and Finance.
• Assist with cheque processing, deposits, and payment administration activities.
• Identify opportunities to streamline, standardize, and automate billing and payment processes.
• Utilize reporting and performance metrics to identify process gaps and improvement opportunities.
• Support the development and enhancement of reporting tools, dashboards, and KPI measurement.
• Participate in system enhancements, testing activities, and process improvement initiatives.

Skills

Analytical skills

Communication skills

Problem-solving

Tools

ERP system

Billing software

Job description

About Avenir Energy Ltd.

Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America. At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success.

Job Summary:

We are looking for a detail-oriented and analytical Billing Analyst to join our Billing & Payments team on a temporary basis. The anticipated term of employment is September 2026 to March 2027, subject to change based on operational requirements.

In this role, you will support billing operations, payment processing, reconciliations, and process improvement initiatives across the Order-to-Cash function. Working closely with branches, customers, Accounting, and internal stakeholders, you will help ensure transactions are processed accurately, issues are resolved efficiently, and business processes continue to evolve through automation, reporting, and continuous improvement.

The successful candidate will bring strong analytical, communication, and problem-solving skills, along with the adaptability to thrive in a dynamic and evolving environment.

Key Responsibilities

Billing Operations & Customer Support

• Support accurate and timely customer billing activities across multiple billing channels.
• Manage accounts with unique billing requirements, portal submission processes, and supporting documentation.
• Investigate and resolve billing issues impacting invoice delivery, payment, or account accuracy.
• Respond to customer, branch, and internal stakeholder inquiries related to billing activities.
• Support dispute resolution and customer account maintenance activities.

Payment Processing & Cash Application

• Process daily customer payment files and ensure timely posting of transactions within the ERP system.
• Apply customer payments and complete manual allocations as required.
• Investigate unapplied, misapplied, and exception payments and coordinate resolution.
• Support payment-related inquiries from customers, branches, Accounting, and Finance.
• Assist with cheque processing, deposits, and payment administration activities.

Process Improvement & Systems Support

• Identify opportunities to streamline, standardize, and automate billing and payment processes.
• Utilize reporting and performance metrics to identify process gaps and improvement opportunities.
• Support the development and enhancement of reporting tools, dashboards, and KPI measurement.
• Participate in system enhancements, testing activities, and process improvement initiatives.This is an in office role at our Dartmouth, NS office. Monday to Friday, 8:00am to 5:00pm, with some additional hours required as needed.

  Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process.