Billing and Membership Coordinator

RE/MAX; Kelowna; Hybrid; CAD 60,000; Full time

Job summary

An established industry player in real estate services is looking for a dedicated individual to join their team. This role offers the chance to provide exceptional customer service while collaborating with various departments to meet client needs. You will be responsible for managing and analyzing billing information, ensuring accurate financial reporting, and maintaining Sales Associate data. With a competitive salary and a range of benefits, including flexible remote work options and opportunities for professional development, this position is perfect for those looking to grow in a supportive environment. If you have strong communication skills and a passion for customer service, this opportunity is for you.

Benefits

Annual bonus/merit opportunity

Medical benefits

Dental benefits

Vision benefits

Retirement plans

Educational assistance

Professional development

Flexible remote work options

Qualifications

• 2+ years of customer service experience required.
• Proficiency in Microsoft Office, especially Excel and Word.

Responsibilities

• Provide exceptional customer service and support to all offices.
• Analyze and reconcile billing discrepancies, generating financial reports.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem-Solving Skills

Education

Bachelor’s Degree

Equivalent Work Experience

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Employer Industry: Real Estate Services

Why consider this job opportunity:

1. Salary up to $60,000
2. Annual bonus/merit opportunity
3. Competitive Medical, Dental, and Vision benefits
4. Retirement plans with optimal company match
5. Opportunities for educational assistance and professional development
6. Flexible remote work options

What to Expect (Job Responsibilities):

1. Provide exceptional customer service and support to all offices, resolving issues related to statistical data or billing
2. Collaborate with internal departments to meet customer needs effectively
3. Analyze and reconcile billing discrepancies, generating clear financial reports based on specific customer requests
4. Manage and input Sales Associate demographic information and statistical data related to commissions and transactions
5. Account for all Franchise Income orders to ensure timely revenue recognition

What is Required (Qualifications):

1. Bachelor’s degree or equivalent work experience
2. Minimum of 2 years of customer service experience
3. Proficiency in Microsoft Office, including Excel, Word, and Outlook
4. Strong written and verbal communication skills
5. Ability to stay organized, multitask, and prioritize workload

How to Stand Out (Preferred Qualifications):

1. Experience in the real estate industry or familiarity with real estate transactions
2. Proven ability to work collaboratively in a team environment
3. Knowledge of financial reporting and analysis
4. Strong problem-solving skills and attention to detail