Billing and Membership Coordinator

The Billing and Membership Coordinator will support office membership and billing functions for all internal and external customers for RE / MAX, LLC. These functions include : researching requests, providing system training, correcting statistical data relative to associate commissions, office transactions and volumes, performing account reconciliations and billing / payment application. This position will provide support to the Canada regional staff, offices, and internal departments

• Provide exceptional customer service / support to all offices. Problem solve all issues related to statistical data or billing in order to resolve customer issues timely.
• Collaborate with internal departments in order to meet customer needs; Region Development, Accounts Receivable, etc.
• Analyze / reconcile all statistical data / billing discrepancies identified by offices / regional services. Generate financial reports that are clear and easily understood based on the specific requests from customers.
• Input and manage Sales Associate demographic information and statistical data relative to associate commissions, office transactions and volumes provided by RE / MAX Offices in a given territory, in a specific timeframe.
• Properly account for all Franchise Income orders to ensure revenue is recognized accordingly.
• Manage additional projects and tasks on an ad hoc basis.

Job Qualifications :

• Bachelor’s degree or equivalent work experience
• 2 + years Customer Service experience
• Knowledge of Microsoft Office; Excel, Word, Outlook
• Strong communication skills, both written and oral
• Ability to stay organized, multitask and prioritize workload

Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education / certifications, or geographic location. The offer rate represents one component of the RE / MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.

• Competitive Medical, Dental, and Vision benefits
• Retirement plans with optimal company match
• Educational Assistance
• Mental Health support program
• M.O.R.E. Events offered in-person and virtually
• Employee Resource Groups
• Community Engagement
• Diversity, Equity, and Inclusion
• Parenting
• Remote

Now is your chance to become part of a world-class, industry leading organization. RE / MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE / MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your innovative ideas are valued, and hard work and collaboration truly makes a difference. Nobody in the world sells more real estate than RE / MAX!

RE / MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states : Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!

RE / MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.