Billing Administrative Associate

goeasy Ltd; Pickering; On-site; CAD 45,000 - 55,000; Full time

Job summary

Join a leading alternative consumer lender as a Billing Administrative Associate in Pickering. This role requires excellent customer service skills and proficiency in Microsoft Office. You'll manage key account tasks, handle inquiries, and maintain organized records. Be part of a dynamic team focused on financial empowerment.

Qualifications

• Minimum of one year's experience in customer service or administrative roles.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) is essential.
• Strong organizational skills with the ability to multitask.

Responsibilities

• Manage account restructures and handle insurance claims.
• Address customer inquiries via phone/email and issue administrative documents.
• Review account files for compliance and escalate potential fraud.

Skills

Attention to detail

Organizational skills

Customer service

Tools

Microsoft Office Suite

Asset and Edge systems

Job description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome togoeasy! Atgoeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such asWaterstone Canada’s Most Admired Corporate Cultures,Canada’s Top Growing Companies, and theTSX30, highlighting us as one ofthetop performers on the TSX. We’re also thrilled to be named aGreater Toronto Top Employerand proudly certified as aGreat Place to Work.These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing througheasyhome,easyfinancial, andLendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment

Day in the life of a Billing Administrative Associate:

• Manage account restructures: data entry, prepare addendums, confirm revised loan terms.
• Annotate accounts to facilitate debt sales and improve recovery efforts.
• Handle insurance claims: file tagging, liaising with insurers, and customer updates.
• Address customer inquiries via phone/email, provide accurate info, resolve concerns promptly.
• Issue administrative/financial documents: balance letters, release letters, contracts, payment schedules.
• Maintain organized records of interactions, activities, complaints, and correspondence.
• Review account files for compliance, flag discrepancies, initiate corrections.
• Prepare Ministry of Transport (MTO) documentation: contracts, bill of sales, Power of Attorney (POA), PPSA documents.
• Obtain e-signatures, upload finalized documents to accounts.
• Distribute billing documents: balance letters, transaction histories, payment schedules, contracts.
• Ensure protocol compliance through file reviews and follow-ups.
• Process payments, update customer info, ensure correct PODs application and reconciliation.
• Escalate potential fraud or unusual behavior for investigation.
• Resolve credit bureau disputes: update TransUnion & Equifax for accurate reporting.
• Create and issue warrants per procedures and regulations.

What we are looking for:

• Minimum of one year's experience in customer service, administrative, or support roles.
• Familiarity with Asset and Edge systems is highly desirable.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) is essential.
• Exceptional attention to detail and accuracy.
• Strong organizational skills with the ability to multitask, prioritize tasks, and manage time efficiently.
• Capable of working effectively both independently and as part of a collaborative team.
• Must be available to work full-time at our Pickering, ON office.

Operational hours: Monday to Friday 8:30 AM – 9:00 PM; one Saturday a month from 9:00 AM – 4:00 PM

Additional Requirements for Internal Candidates:

• Must have been in your current role for at least 6 months
• Have the endorsement/support of your current manager
• In good standing - no HR issues/warnings, not on a PIP

Diversity, Inclusion, and Equal Opportunity Employment:

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.