Bilingual Vitality Personal Consultant

Manulife Insurance Malaysia; Montreal; Hybrid; CAD 44,000 - 75,000; Full time

Job summary

A leading financial services company in Montreal seeks a Bilingual Vitality Personal Consultant to enhance client interactions and ensure satisfaction with the Vitality program. Candidates must be bilingual in French and English, have at least 2 years in customer support, and be skilled in relevant systems like AWD and Salesforce. This full-time role offers a hybrid work environment and competitive salary ranging from $44,775 to $74,625 CAD.

Benefits

Customizable health benefits

Pension plan with employer matching

Generous paid time off program

Qualifications

• Bilingualism is essential for supporting clients.
• Minimum 2 years experience in customer service required.
• Strong understanding of relevant systems and software.

Responsibilities

• Engage with clients to ensure satisfaction and support.
• Guide clients during the onboarding process.
• Maintain communication to foster client participation.

Skills

Bilingual (French & English)

Customer support

Problem-solving

Analytical skills

Education

Minimum 2 years of experience in a customer support role

Tools

AWD

Mainframe

Salesforce

Job description

Bilingual Vitality Personal Consultant page is loaded

Bilingual Vitality Personal Consultant

Apply locations Montreal, Quebec Kitchener, Ontario Waterloo, Ontario Halifax, Nova Scotia time type Full time posted on Posted Yesterday time left to apply End Date: August 18, 2025 (3 days left to apply) job requisition id JR25071290

The Distributor Relations & Learning team is looking for a dynamic individual who will play a crucial role in ensuring our clients have a seamless and positive experience with our Vitality program. This position is responsible for attending meetings, following up with clients, and ensuring they are successfully onboarded and ready to utilize the Vitality program to its fullest potential.

Working independently, the position is expected to create and maintain strong internal and external customer relationships, to exceed our service level commitments, and look for opportunities to improve our service quality.

Individuals who are successful in this role are engaged, responsive, collaborative, and passionate about their roles within a team that has direct contact with our customers.

Position Responsibilities:

• Engage with clients through meetings and regular follow-ups to address their needs, ensure satisfaction, and provide ongoing support for the Vitality program.

• Guide clients through the onboarding process, offering personalized assistance to ensure they understand and can effectively use the Vitality program.

• Maintain communication to encourage client participation, monitor progress, and motivate them towards achieving health and wellness goals.

• Keep precise records of client interactions and progress, prepare management reports, and handle escalated calls with empathy.

• Collaborate with internal teams for effective case management, contribute to process improvements, and stay updated on business and technology changes.

Required Qualifications:

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

• Minimum 2 years of experience in a customer support role

• Solid understanding of systems such as AWD, Mainframe and Salesforce

• Solid understanding using computer systems and software applications.

Preferred Qualifications:

• Strong analytical, research, problem-solving, decision-making and escalation management skills

• Solid understanding of the different needs of our customers, and a customer-centric vision

• A passion for health, wellness, and helping others achieve their goals.

• Demonstrated professionalism and sound judgment

• Excellent organization and prioritization skills, as well as time management skills

• Adaptability in a fast-paced, changing environment

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$44,775.00 CAD - $74,625.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

About Us

We're Manulife. And we’re on a mission to make decisions easier and lives better.

Better is what drives us.It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives.It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognitions. Recent awards include:

2024 Gallup Exceptional Workplace Award Winner

Manulife Named one of Forbes World’s Best Employers 2023

Best Companies to Work for in Asia 2023

We’ve been recognized as one of Canada’s Top 100 Employers (2024)

Manulife included in Bloomberg’s 2023 Gender-Equality Index

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Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/ .