Bilingual Underwriting Support Representative

Canada Mortgage and Housing Corporation; Canada; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A key housing agency in Canada is seeking an Underwriter Support Representative to join their Homeowner Underwriting team. In this temporary role, you will provide high-quality service through knowledgeable advice about mortgage insurance, assist with applications, and support administrative tasks. Ideal candidates have experience in mortgage knowledge, excellent communication skills in both English and French, and strong organizational abilities. This position offers a variety of perks including a performance bonus and insurance coverage.

Benefits

Annual individual performance bonus

Group insurance coverage

Support for personal and professional growth

Inclusive workplace culture

Qualifications

• Minimum of one year of experience in the mortgage and/or lending industry.
• Excellent oral and written communication skills in both official languages (French and English).
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to inquiries from clients about mortgage insurance.
• Support underwriting team with administrative tasks.
• Assist stakeholders with mortgage loan insurance applications.

Skills

Client service experience

Communication skills

Time management

Organizational skills

Problem-solving

Education

Post-secondary education in administration

Job description

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role

Join the Homeowner Underwriting team, in the Underwriter Support Representative position. In this role, you will provide superior quality service through the delivery of consistent and accurate advice to clients and stakeholders using an in-depth knowledge of CMHC’s mortgage insurance products, policies, processes, and guidelines. You will assist in processing applications and support the team with administrative tasks.

This is a temporary position of a duration of 13 months.

What you’ll do:

• Respond to inquiries primarily from incoming telephone calls from various clients and stakeholders on topics such as mortgage insurance products, guidelines, policies and processes.
• Support the underwriting team with administrative tasks.
• Assess needs and offer advice, support and alternative solutions to clients and stakeholders.
• Provide policy interpretation specific to the client's inquiry.
• Assist stakeholders with submitting mortgage loan insurance applications, including providing solutions to submission errors and processing manual applications.
• Process and make decisions on progress advance requests within risk assessment authorities.
• Request and monitor appraisal requests.
• Ensure service level commitments are met.

What you should have:

• Post-secondary education in administration.
• A minimum of one (1) year of experience in the mortgage and/or lending industry.
• Demonstrated experience in client service.
• Excellent oral and written communication skills in both official languages (French and English).
• Strong time management, prioritization and organizational skills.
• An ability to listen to client's needs to customize responses and provide advice to reflect specific situations.
• An ability to work in a fast-paced environment.
• Availability to work shifts, including Saturdays.

It would be great if you also had:

• Work experience in a call centre environment.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.