Bilingual Underwriting Operation Associate (12-month Contract)

CNA Insurance; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

CNA Insurance is seeking a detail-oriented Underwriting Support professional to join their Operations Team in Montreal. The role involves processing mid-term change endorsements, communicating with underwriters and brokers, and ensuring account documentation quality. Candidates should possess strong communication skills in both English and French and have a customer service focus. Join a company that values collaboration and continuous learning.

Qualifications

• Excellent communication skills in English and French.
• Proven track record in customer service.
• Detail oriented with strong analytical skills.

Responsibilities

• Provide centralized underwriting support across Canada.
• Communicate with Underwriters/Brokers for information verification.
• Analyze account-specific information for Underwriter review.

Skills

Communication

Customer Service

Analytical Skills

Organizational Skills

Time Management

Education

University degree or college diploma

Chartered Insurance Professional designation

Tools

Microsoft Office Suite

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Reporting to the Operations Team Lead, the overall purpose and objective of this position is to provide centralized, high volume underwriting support for Underwriting Departments across Canada. The successful candidate will be responsible for the following:

JOB DESCRIPTION:

• Use CNA’s Internal Underwriting application to triage and process mid-term change endorsements for One World and Oneworld + Policies ensuring completeness and accuracy in accordance with established guidelines.
• Communicate successfully with Underwriters/Brokers for verification and qualification of information as needed and to request information required to be part of the underwriting file.
• Determine premiums for mid-term change endorsements accurately
• Familiarize and apply best business practices towards centralized service & maintain quality standards.
• Communicates with external producers / customers and serves as the first-line point of contact on account related matters while proactively identifying opportunities for up sell or account rounding
• Manages account documentation and ensures file completeness and quality (correspondence, proposals, agreement letters, endorsements, cancellations, etc.)
• Coordinates account processing and servicing
• Work as a liaison between the underwriter and processing centers to ensure timely account set-up, rating, issuance and renewal prep activities.
• Analyzes account specific information and summarizes information and findings for Underwriter review (i.e. loss information, description of operations, financials, risk control reports)

In all responsibilities and interactions, all employees are expected to adopt and align with CNA’s Winning Behaviours – to be externally focused, accountable, collaborative, innovative, inclusive and continuously learning.

QUALIFICATIONS:

• University degree or college diploma and aspire to attain or has been granted the Chartered Insurance Professional designation
• Excellent communication skills, both written and verbal in English and French
• A proven track record in customer service coupled with excellent interpersonal skills. Strong analytical, organizational and time management skills. Must be detail oriented.
• Customer service focused. Excellent written and verbal communication skills.
• Ability to conceptualize details and develop action plans for problem solving and decision making.
• Ability to work both independently and within a team environment with limited supervision
• Knowledge of Microsoft Office Suite and other business-related software.

At CNA, we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, CNA will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.