Bilingual Travel Concierge - Toronto (On-Site) | $23/hour

John Paul; Toronto; On-site; CAD 23,000 - 48,000; Full time

Job summary

A leading travel service provider in Toronto is seeking a Bilingual Corporate Travel Concierge to deliver personalized travel and lifestyle services. Candidates should have customer service experience, fluency in English and French, and a passion for helping others. This full-time role offers competitive pay, bonus opportunities, and comprehensive health benefits. The ideal candidate will thrive in a collaborative, people-first environment.

Benefits

Competitive salary with bonuses

Comprehensive health benefits

Travel perks with exclusive discounts

Opportunities for career growth

Supportive work environment

Qualifications

• At least 1 year of experience in a call center or customer service role.
• Fluency in English and French required.
• Proficiency with MS Office and web tools.

Responsibilities

• Provide personalized service via phone and email for travel and lifestyle requests.
• Assist with membership benefits and travel redemptions.
• Collaborate with your team to maintain a high-performing workplace.

Skills

Bilingual in English and French

Customer service experience

Strong multitasking skills

Communication skills

Organizational skills

Proficiency with MS Office

Tools

Salesforce

Job description

Bilingual Corporate Travel Concierge

Location:Toronto, ON (Financial District)
Salary:$23.00/hour (up to $47,840 annually) CAD
Schedule:Full-Time | Includes evenings and weekends (post-training)
Languages Required:English and French

About Service Concierge Canada

AtService Concierge Canada, part of the globalJohn Paul Group and ACCOR family, we believe in the power of human connection. Our team is made up of real people who care deeply about making every interaction meaningful. We specialize in delivering personalized travel and lifestyle services that go beyond expectations—because we understand that behind every request is a real person, and we’re here to deliver service that feels personal, thoughtful, and reliable.

About the Role

We’re looking for bilingual professionals who are passionate about helping others and love curating travel and lifestyle experiences. As aCorporate Travel Concierge, you’ll be the trusted voice on the other end of the line—helping clients plan trips, book dining, coordinate events, and more.

This is a full-time, in-office role based in downtown Toronto. You’ll be part of a collaborative team that takes pride in delivering thoughtful, human-centered service every day.

Training & Schedule

• 6 to 8-week paid training: Monday to Friday, 9:00 AM – 5:00 PM (in-office)
• Post-training schedule: Includes evenings and weekends, with two consecutive weekdays off
• Location: Our office is located in the Financial District, with easy access to the PATH and local amenities

What We Offer

• Competitive salary with quarterly bonuses and performance incentives
• Comprehensive health and wellness benefits (medical, dental, vision, and more)
• 24/7 Employee Assistance Program for confidential support
• Travel perks including IATA card and exclusive discounts with ACCOR Hotels and partners
• Opportunities for career growth within Service Concierge Canada and the global ACCOR network
• A supportive, people-first work environment where your contributions matter

What You’ll Do

• Provide personalized service via phone and email for travel, dining, and lifestyle requests
• Use your knowledge and our global network to create memorable experiences
• Assist with membership benefits, travel redemptions, and program-related inquiries
• Collaborate with your team to ensure a respectful and high-performing workplace
• Stay organized, meet performance goals, and bring a caring, solutions-focused mindset

What You Bring

• At least 1 year of experience in a call center or customer service role (travel or luxury service preferred)
• Fluency in English and French (spoken and written)
• A passion for travel, hospitality, and helping others
• Strong multitasking, communication, and organizational skills
• Proficiency with MS Office, email platforms, and web tools
• Technology use experience with CRM such as Salesforce
• Legal authorization to work in Canada

Join a Team That Puts People First

If you’re a bilingual professional who thrives on helping others and takes pride in delivering thoughtful, human service, we’d love to hear from you.

Apply today and start your journey with Service Concierge Canada.

EEO — We are an Equal Opportunity Employer

John Paul and Service Concierge Canada Inc. value diversity and respect in the workplace, it's integrated into our corporate values. We celebrate and welcome diversity and are committed to creating an inclusive and equitable environment. John Paul is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise if you require accommodation.

VISA REQUIREMENTS

Canada Work Authorization is required.