Bilingual Trade Client Liaison Officer- EN

RBC; Montreal; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading bank in Montreal seeks a Bilingual Trade Client Liaison Officer to support Payments & Trade Operations. The role involves handling inquiries via phone and email, providing technical support for the online portal, and coordinating client issues. Candidates should be bilingual in English and French with experience in Trade Finance and customer service. This full-time position offers competitive compensation and a collaborative work environment.

Benefits

Comprehensive Total Rewards Program

Professional growth opportunities

Dynamic team environment

Qualifications

• 2+ years of experience in Trade Finance products such as Letter of Credit / Guarantees.
• 2+ years of customer service experience or in a call center environment.
• Banking experience and understanding of business banking.

Responsibilities

• Primary point of contact for inquiries through our Trade Operations general inquiry line.
• Provide technical support to customers using the online portal.
• Coordinate client problem resolution and status updates on transactions.

Skills

Bilingualism (English and French)

Customer service experience

Detail-Oriented

Adaptability

Tools

Trade360 (JTPS)

Job description

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What is the opportunity?

The Trade Client Liaison Officer provides direct support to Payments & Trade Operations for the day-to-day inquiries received through Trade’s generic email box & Trade Operations 1-800 support line. You will also be responsible for client enrolment, client support, and web training for RBC’s online portal front-end application.

Job Description

What is the opportunity?

The Trade Client Liaison Officer provides direct support to Payments & Trade Operations for the day-to-day inquiries received through Trade’s generic email box & Trade Operations 1-800 support line. You will also be responsible for client enrolment, client support, and web training for RBC’s online portal front-end application.

What will you do?

1. Primary point of contact for all incoming calls through our Trade Operations’ general inquiry line and works towards a one-touch solution when answering 1-800 # & for all incoming inquiries received via Trade’s generic email.
2. Provide support to customers' technical issues when using the online portal.
3. Act as a primary contact and/or coordinator for client problem resolution and escalate when appropriate.
4. Provide status updates to clients / CAM on transactions currently in Trade’s workflow.
5. Ensure all internal bank documentation complies with audit practices.
6. Provide relief to Trade Officers and Transactional Control Officers during absences and vacations.

What do you need to succeed?

Must-have :

• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
• 2+ years of experience in Trade Finance products such as Letter of Credit / Guarantees and Documentary collection.
• 2+ years of Customer service experience or in a call center environment.
• Banking experience and an understanding of business banking.

Nice-to-have :

• Working knowledge of Trade360 (JTPS).

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to take on progressively greater roles.

Job Skills

Active Learning, Adaptability, Communication, Critical Thinking, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Product Services.

Additional Job Details

Address :

1 PLACE VILLE MARIE : MONTRÉAL

City : Montréal

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Platform :

TECHNOLOGY AND OPERATIONS

Job Type : Regular

Pay Type : Salaried

Posted Date : 2025-08-08

Application Deadline :

2025-08-22

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace with diverse perspectives is core to our continued growth. We foster a workplace where employees feel supported, collaborate effectively, drive innovation, and grow professionally. RBC strives to deliver this through policies and programs that promote respect, belonging, and opportunity for all.

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Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Banking and Financial Services

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