Bilingual Title Officer

FCT; City of Moncton; On-site; CAD 52,000 - 63,000; Full time

Benefits offered by this job

EFAP & Wellness

Group retirement savings plan

Paid holidays & PTO

Volunteer opportunities

Employee recognition & referrals

Stock purchase plan

Job summary

FCT in Canada seeks a bilingual Title Officer to deliver superior client service, respond to inquiries, and prepare legal documents for mortgage transactions.

You will work with lenders, notaries and brokers, handle title discrepancies, and ensure closings meet program requirements. Fluency in French required.

Total compensation ranges CAD 52,311 to CAD 62,842, with comprehensive benefits and opportunities to grow in a collaborative, inclusive environment.

Qualifications

• Graduate of a law clerk/legal admin program or equivalent experience.
• Exceptional phone manner with strong communications and interpersonal skills.
• Proven ability to problem solve and prioritize issues.
• Possess strong attention to detail with the ability to manage competing priorities within a busy office environment.
• Detail oriented and proven ability to multi-task in a fast-paced environment.
• Ability to exercise good judgment in protecting confidential information.
• Advanced proficiency in French (reading, writing, and speaking) required.
• Candidates must be flexible to work a regular rotating late shift up to 7:00 pm (AST).

Responsibilities

• Provide superior customer service to our clients via portal, email and phone responding to all inquiries within specified timeframes.
• Develop internal and external partnerships to enhance overall customer service experience.
• Manage all issues and title discrepancies with the Lender representative (lender, mortgage specialist etc.).
• Manage day to day tasks in accordance to our corporate policies.
• Prepare applicable documents as per respective lender program requirements.
• Work collaboratively with our external clients such as lenders, notaries and brokers.

Skills

Excellent phone manner

Strong communication & interpersonal

Problem solving & prioritization

Attention to detail

Multi-task in fast-paced environments

Confidential information handling

MS Office & Outlook

French language proficiency

Education

Law clerk/legal admin program or equivalent

Tools

MS Office & Outlook

Job description

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As a Bilingual Title Officer, you will provide superior customer service to our clients responding to all inquiries within specified timeframes, prepare legal documents for mortgage transactions and ensure transactions closings are met. This role is ideally suited to an individual who would like to join a company that has created a unique working atmosphere that offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment.

Here’s how you’ll contribute:

• Provide superior customer service to our clients via portal, email and phone responding to all inquiries within specified timeframes. Develop internal and external partnerships to enhance overall customer service experience.
• Manage all issues and title discrepancies with the Lender representative (lender, mortgage specialist etc.)
• Manage day to day tasks in accordance to our corporate policies
• Prepare applicable documents as per respective lender program requirements.
• Working collaboratively with our external clients such as lenders, notaries and brokers

Here’s what you’ll bring:

• Graduate of a law clerk/legal admin program or equivalent experience will be considered an asset
• Exceptional phone manner with strong communications and interpersonal skills.
• Proven ability to problem solve and prioritize issues.
• Possess strong attention to detail with the ability to manage competing priorities within a busy office environment.
• Detail oriented and proven ability to multi-task in a fast-paced environment.
• Ability to exercise good judgment in protecting confidential information.
• Intermediate computer skills in MS Office and Outlook.
• Advanced proficiency in French (reading, writing, and speaking) required. Bilingualism certification is considered an asset.
• Candidates must be flexible to work a regular rotating late shift up to 7:00 pm (AST).

Total Direct Compensation:

52,311 - 62,842

Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable)

HERE’S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
• Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives
• The opportunity to participate in our stock purchase plan
• And more!

*As per terms of the employment agreement

For over a decade, FCT has been certified by the Great Place to Work® Institute as one of Canada’s best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams. In addition, FCT is recognized as one of Greater Toronto’s Top Employers.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

We may use AI assisted tools to help screen or assess applications; however, all hiring decisions include human review.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.