Bilingual Technology Solutions Consultant - Toronto

Wintrust Financial Corporation; Toronto; Hybrid; CAD 71,000 - 92,000; Full time

Job summary

A leading financial services company is looking for a Bilingual Technology Solutions Consultant in Toronto. This role involves advising brokers on API-based payment solutions, managing projects, and providing technical guidance. The ideal candidate will possess strong problem-solving skills and a commitment to high-quality service delivery within a dynamic, collaborative environment.

Benefits

Health Benefits including medical, dental, vision

RRSP plan with a company match

Education reimbursement and on-demand learning

Qualifications

• Fluency in English and French is required.
• 3-5 years of experience in technical implementation consulting.
• Ability to explain technical concepts to non-technical stakeholders.

Responsibilities

• Lead discussions with clients regarding technical solutions.
• Translate client discussions into actionable project plans.
• Manage user acceptance testing (UAT) and client interactions.

Skills

Attention to detail

Problem-solving

Communication

Technical aptitude

Education

Bachelor’s degree

Project management certification (e.g., PMP)

Tools

APIs

Postman

Swagger

Job description

Bilingual Technology Solutions Consultant - Toronto

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Bilingual Technology Solutions Consultant - Toronto

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At FIRST Insurance Funding of Canada (FIRST Canada), we are proud to promote a workplace that fosters growth and innovation. We employ a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment. Our open concept and creative culture fosters team work and presents opportunities for growth within the organization. FIRST Canada is an affiliate of Wintrust, a financial services company with more than $66 billion in assets.

Join the FIRST Insurance Funding of Canada (FIRST Canada) team.

We are a multi-year Globe and Mail / Morneau Shapell Employee Recommended workplace with an award-winning culture.

We offer a flexible, hybrid-work model and our FIRST Flex program offers opportunity to work internationally.

We Have a Comprehensive Benefit Package Including

• Health Benefits : including medical, dental, vision, life, and health spending account
• Financial Benefits : an RRSP plan with a generous company match and competitive compensation including discretionary or incentive bonuses
• Education Benefits : education reimbursement and on-demand learning courses

We have a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment.

We support work / life balance and promote growth-from-within opportunities.

Why join this team?

• We have a culture that encourages an entrepreneurial spirit
• We offer multiple opportunities for development and upward mobility

Job Description Summary

The Bilingual Technology Solutions Consultant serves as a trusted advisor to brokers and industry partners, providing expert guidance on the integration and implementation of FIRST Canada's API-based embedded payment solutions. Collaborating closely with the Sales and Product teams, this role identifies suitable integration partners and drives solution implementation through structured project management and strategic planning. Success in this role requires a deep understanding of FIRST Canada's technical offerings, a client-first mindset, strong problem-solving capabilities, and proficiency in project management best practices to ensure a seamless solution delivery and a superior partner experience.

What You’ll Do

• Lead discussions with clients and partners regarding FIRST Canada’s technical solutions and API integrations, ensuring clear understanding of how solutions function and align with client needs.
• Build a comprehensive understanding of insurance premium finance to offer clients expert advice on optimal workflows and proactively identify potential risk areas.
• Translate discussions into actionable project plans, and work collaboratively with stakeholders to move initiatives forward.
• Work closely with internal teams to design and implement compliant, efficient back-end processes
• Develop clear and detailed technical documentation, including specifications for customizations, bug fixes, workflow diagrams, and standard operating procedures.
• Plan and execute user acceptance testing (UAT), coordinating with clients’ technical teams to share results, analyze outcomes, and drive resolution of any issues.
• Deliver internal training and knowledge sharing on completed integrations.
• Partner with Customer Success Managers to conduct post-implementation reviews, using performance data and stakeholder feedback to recommend enhancements.
• Provide intermediate to advanced troubleshooting support for integration issues reported by internal teams or external partners.
• Support various administrative and testing-related tasks as required by the project lifecycle.

Knowledge / Skills / Abilities Required

• Exceptional attention to detail and commitment to delivering high-quality work.
• Strong organizational skills, capable of independently managing time and prioritizing multiple tasks.
• Analytical problem-solver and proactive self-starter who thrives in a team environment.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical stakeholders.
• Demonstrated commitment to delivering outstanding customer service to both internal and external clients.
• Flexible, adaptable, and comfortable navigating change in a dynamic environment.
• Advanced technical acumen with a continuous learning mindset and eagerness to deepen technical expertise.
• Strong technical aptitude, with hands-on experience working with APIs and API tools (e.g., - Postman, Swagger)

Training / Education / Experience Qualifications

• Fluency in both English and French is required, with the ability to communicate technical concepts clearly and effectively in both languages.
• 3-5 years of experience in technical implementation consulting or solution delivery
• Bachelor’s degree preferred. Formal training or certification in project management (e.g., PMP) or IT service management (e.g., ITIL) is considered an asset.

Compensation

The expected compensation range for this role is $71,000 - $92,000.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Engineering and Information Technology

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