Bilingual Technical Support Specialist

Huawei Technologies Canada Co., Ltd.; Markham; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading technology company in Canada is looking for a Technical Support Specialist for a 12-month contract. The role involves addressing user issues, ensuring customer satisfaction, and requires a Bachelor's degree along with experience in call centers. Ideal candidates will possess strong communication skills and be proficient in relevant software.

Qualifications

• Bachelor’s degree in a related field required.
• 1 year of experience in consumer electronics or call centers preferred.
• Bilingual in English and French is an asset.

Responsibilities

• Handle user issues in accordance with SLA requirements.
• Escalate complaints needing support promptly.
• Ensure customer satisfaction with service.

Skills

Listening

Communication

Empathy

Persuasion

Education

Bachelor’s degree in Computer Science, Electronics, or Communications Engineering

Tools

Microsoft Office

Browsers (Chrome, Internet Explorer)

Job description

Huawei Canada is seeking a dedicated Technical Support Specialist for a 12-month contract.

About the Team:

The Quality & Operations Department supports Huawei Canada's procurement, finance, IT services, and more. Known for solving complex problems under tight deadlines, the team is committed to quality and operational excellence.

About the Job:

1. Handle user issues in accordance with SLA requirements.

2. Escalate complaints needing support from the Huawei team promptly.

3. Ensure customer satisfaction with your service.

About the Ideal Candidate:

• Bachelor’s degree in Computer Science, Electronics, Communications Engineering, or a related field.

• At least 1 year of experience in consumer electronics, carrier, or bank call centers is preferred.

• Proficient in browsers such as Chrome and Internet Explorer, and familiar with Microsoft Office (Excel and PowerPoint).

• Understanding of basic mobile phone or electronic product operations.

• Excellent listening, communication, empathy, and persuasive skills to handle user questions.

• Bilingual in English and French is an asset.

• Typing speed of at least 45 words per minute with 90% accuracy.