Bilingual Technical Support Representative - Remote

Canon Canada; Canada; Remote; CAD 40,000 - 50,000; Full time

Job summary

A leading consumer electronics company in Canada is seeking a skilled customer service representative. The role offers a remote work opportunity and requires proficiency in both French and English. Responsibilities include providing exceptional service, troubleshooting customer inquiries, and meeting performance metrics. Ideal candidates will have experience in a contact center and a high school diploma. This position also offers comprehensive health coverage and professional development opportunities.

Benefits

Comprehensive health coverage

Tuition Assistance Program

Employee perks such as free coffee and snacks

Matching RRSP contribution

Profit-Sharing Program

Qualifications

• Minimum of 1 year experience in a contact center or customer service environment.
• Ability to organize time, set priorities, and multi-task to meet KPIs.
• Proven customer relations skills in a multi-channel environment.

Responsibilities

• Deliver exceptional customer service via telephone, email, and chat.
• Assist customers by providing clear troubleshooting steps.
• Meet monthly KPIs and operational metrics.

Skills

Proficiency in both French and English

Customer relations skills

Time management and multitasking

Education

High school diploma

Tools

CRM database

Job description

Employer Industry: Consumer Electronics and Imaging Solutions

Why consider this job opportunity:
- Remote work opportunity with a flexible virtual schedule
- Comprehensive health coverage plan including medical, dental, and vision
- Tuition Assistance Program for professional continuing education
- Employee perks such as free coffee, snacks, and access to an on-site gym
- Matching RRSP contribution & Profit-Sharing Program
- Opportunities for professional development and career growth

What to Expect (Job Responsibilities):
- Deliver exceptional customer service via telephone, email, and chat to clients with a helpful and professional tone
- Assist customers by providing clear troubleshooting steps and focusing on customer satisfaction
- Identify opportunities to add value for customers through product updates and detailed pre-sale information
- Utilize CRM database to navigate customer information and document interactions
- Meet monthly KPIs and operational metrics while collaborating in a fast-paced environment

What is Required (Qualifications):
- Proficiency in both French and English
- High school diploma
- Minimum of 1 year experience in a contact center or customer service environment
- Proven customer relations skills in a multi-channel environment
- Ability to organize time, set priorities, and multi-task to meet KPIs

How to Stand Out (Preferred Qualifications):
- Experience with cloud-based applications and collaboration tools
- Familiarity with technical consumer products such as printers and scanners

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