Bilingual Technical Support Associate

Beyond Bilingual Inc.; Vaughan; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

Join a dynamic team as a Bilingual Technical Support Associate in a forward-thinking company that values customer service excellence. This role offers a unique opportunity to engage with clients in both English and French, providing essential product support while enhancing your skills in a collaborative environment. With a focus on professional development and a supportive work culture, you will thrive in this position. Enjoy a hybrid work model, competitive salary, and an array of perks including fitness subsidies and vacation time. If you're passionate about helping others and ready to take on new challenges, this role is perfect for you!

Benefits

Medical coverage

Pension contribution

Fitness subsidies

Use of company cottage after one year

Casual dress code

2 weeks vacation

2 weeks sick/personal days

Excellent training

Family working atmosphere

Stable company

Qualifications

• Must be bilingual with excellent communication skills.
• Minimum 2 years of customer service experience required.
• Intermediate MS Excel skills needed.

Responsibilities

• Provide technical support to consumers in a bilingual capacity.
• Handle multiple priorities while maintaining customer focus.
• Communicate effectively with all levels of the organization.

Skills

Bilingual (English/French)

Excellent communication skills

Customer service experience

Analytical skills

Ability to handle multiple priorities

Tools

MS Excel

SAP

Job description

BILINGUAL TECHNICAL SUPPORT ASSOCIATE
Fulltime, Permanent
Location: Concord, ON – Hybrid
Training Period (Approx 3 months) is 100% in office. After training 3 days in office.
Hours: 8am to 4pm or 8:30am to 4:30pm (clients have flexibility on hours)
Salary: Up to $55K + Up to 5% Bonus annually

Company: Our client is a worldwide leader in consumer products.

Department: Customer Service
Reports To: Technical Support Team Lead

Perks:

• Medical coverage, pension contribution will start (after 1 year).
• Competitive company in the market.
• Fitness subsidies.
• After one year the company has a program where candidates can use the company Cottage for one week (2 cottages north of Toronto).
• Casual dress code policy.
• 2 weeks’ vacation and 2 weeks of sick/personal days.
• Excellent training.
• Family working atmosphere.
• Extremely stable company.

QUALIFICATIONS:

• Must be bilingual (English/French) both written and spoken, excellent communication skills.
• Minimum 2 years’ Customer Service Experience delivering product support to Consumers.
• Intermediate MS Excel skills.
• Previous experience in SAP is an asset.
• A good working knowledge of the company’s business groups and customers, product lines and use of products would be beneficial.
• Solid understanding of Customer Service principles.
• Ability to handle multiple priorities at the same time.
• Customer focused, patient with clients.
• Must be a team player who can deal with adversity and challenges on a daily basis.
• Ability to successfully communicate with all levels of the organization.
• Proven analytical skills and attention to detail.
• Selected candidate will be punctual, energetic, articulate, positive and professional.