Bilingual Technical Helpdesk Analyst L1

Panasonic Avionics Corporation; Niagara-on-the-Lake; On-site; CAD 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking a Bilingual Technical Helpdesk Analyst L1 to provide exceptional technical support. This contract position requires strong problem-solving skills and the ability to assist customers and team members effectively. The role involves maintaining logs, consulting with management, and resolving customer issues in a fast-paced environment. Join a diverse and inclusive team dedicated to fostering a supportive workplace while contributing to cutting-edge technologies in Smart Mobility and Sustainable Energy. This is a fantastic opportunity for those looking to make a difference in customer service.

Qualifications

• Experience in customer care and technical helpdesk support.
• Proficiency in Microsoft Office Suite, including advanced Excel and Word.

Responsibilities

• Provide bilingual technical support via phone and email.
• Consult with management and technical staff to resolve issues.

Skills

Bilingual Technical Support

Problem-Solving Skills

Customer Care Experience

Education

A+ Certification or Equivalent

Tools

Microsoft Office Suite

Job description

Overview

Panasonic Canada Inc. is currently looking to hire for the position of Bilingual Technical Helpdesk Analyst L1.

This is a contract role for 12 months, and the position is onsite at our Niagara on the Lake office.

Responsibilities

• Provide bilingual technical support via telephone and email for timely resolution of customer issues, including general programming and operational errors.
• Consult with management, sales, or technical staff to resolve non-routine issues and participate in team problem-solving.
• Maintain logs and related files, and assist new agents with call center routines.

Qualifications

• Certifications such as A+ or equivalent, with experience in customer care and technical helpdesk support.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook (Advanced level).
• Problem-solving skills, including handling non-routine issues.
• Ability to establish rapport with team members and customers, and manage stressful situations calmly.

About Panasonic

Meet Panasonic! Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, provides consumer lifestyle technologies and innovative solutions in Smart Mobility, Sustainable Energy, and more. We value diversity, equity, and inclusion, fostering a supportive environment for our 350+ employees.

How to Apply

Please include a PDF copy of your current resume.

Our Commitment

We are committed to diversity, equity, and inclusion, providing accommodations for applicants with disabilities throughout the recruitment process. Only candidates selected for an interview will be contacted. Thank you for your interest in Panasonic Canada Inc.