Bilingual Tax Professional - TurboTax Live | Saint-Jean-sur-Richelieu, CA

Trafigura; Saint-Jean-sur-Richelieu; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Bilingual Tax Professional to assist clients with tax preparation through TurboTax. The role involves providing tax guidance, reviewing returns, and utilizing advanced communication tools in a virtual setting. Candidates should have 2+ years of experience in tax preparation and excellent customer service skills.

Benefits

Competitive compensation package

Eligibility for bonuses and equity rewards

Comprehensive benefits

Qualifications

• Minimum of 2 years of professional tax preparation experience.
• Proficiency in tax software for filing complex returns.
• Strong communication and customer service skills.

Responsibilities

• Assist clients with their income tax returns using TurboTax products.
• Provide tax guidance and review personal tax returns.
• Utilize advanced video communication tools for client interaction.

Skills

Customer service

Communication

Problem-solving

Technical troubleshooting

Job description

Bilingual Tax Professional - TurboTax Live

Overview

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpôt, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Responsibilities:

• In this role, you will help our customers complete their taxes using TurboTax products. You will provide tax guidance, review personal tax returns, prepare full returns, and manage product/software inquiries to help accelerate our mission of powering prosperity worldwide.
• You will utilize government websites, professional resources, and team expertise to find and deliver accurate answers in understandable terms.
• This is a virtual, customer-facing role, requiring the use of advanced video communication tools to interact with clients and maintain precise records of all interactions.

What you'll bring:

• Minimum of 2 years of paid professional tax preparation experience.
• Ability to provide your CRA RepID for client representation services upon onboarding.
• Experience with professional tax software for preparing and filing complex personal tax returns, including employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
• Passion for helping clients navigate tax complexities and improving our brand by delighting customers and empowering them.
• Excellent customer service skills, with confidence in using video and audio tools professionally and amicably.
• Willingness to work a flexible schedule, with at least 20 hours per week.

Additional qualifications:

• Experience preparing corporate (T2) and Quebec (TP1) tax returns.

Skills and abilities:

• Fundamental understanding of tax laws and concepts, with a proactive approach to learning and staying updated.
• Effective written and verbal communication skills, active listening, and empathy.
• Strong problem-solving skills, with the ability to resolve or escalate issues promptly.
• Curiosity and commitment to continuous learning, with resourcefulness in finding solutions.
• Basic technical troubleshooting skills and familiarity with necessary tools.

Intuit offers a competitive compensation package, including base pay ranging from $24.50 to $33.50 per hour depending on location, with eligibility for bonuses, equity rewards, and benefits as per company policies. We promote ongoing pay equity through regular reviews across categories of ethnicity and gender.

How you will lead:

• Assist clients in filling out their income tax returns using TurboTax, providing advice and reviewing their self-prepared or full-service returns.
• Use government websites, professional resources, and team expertise to find accurate answers in understandable language.
• Use state-of-the-art video communication tools to interact with clients and document interactions for accurate record-keeping.