Bilingual Tax Professional - TurboTax Live | Laval, CA

Trafigura; Laval; Remote; CAD 65,000 - 85,000; Full time

Job summary

Une entreprise technologique financière recherche un professionnel fiscal bilingue pour aider les clients avec les produits TurboTax. Ce rôle implique l'interaction avec les clients via des outils de communication vidéo, la préparation de déclarations fiscales et l'utilisation de ressources pour guider les clients sur des questions fiscales complexes. Les candidats doivent avoir au moins deux ans d'expérience professionnelle en préparation fiscale.

Benefits

Équité salariale

Assurance santé

Récompenses en actions

Qualifications

• Minimum de 2 ans d'expérience professionnelle en préparation fiscale.
• Capacité à fournir votre CRA RepID pour les interactions clients.
• Passion pour aider les clients à naviguer les complexités fiscales.

Responsibilities

• Aider les clients à compléter leurs déclarations fiscales en utilisant des produits TurboTax.
• Utiliser des ressources gouvernementales et l'expertise de l'équipe pour fournir les bonnes réponses.
• Documenter les interactions avec les clients pour maintenir des dossiers précis.

Skills

Expertise fiscale

Compétences en communication

Résolution de problèmes

Job description

Bilingual Tax Professional - TurboTax Live

Overview

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpôt, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Responsibilities

• In this role, you will help our customers complete their taxes using Intuit TurboTax products. By providing tax guidance and reviewing personal tax returns for customers completing their tax return on their own, full service return preparation, and managing product/software inquiries, you will be working toward accelerating our goal of Powering Prosperity Around the World.
• You will utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer in terms they will understand.
• This is a virtual, customer-facing role, so you will use our state of the art video communication software to interact with customers, and you will document your interactions to maintain accurate records.

What you'll bring

• Minimum of 2+ years of paid professional tax preparation experience.
• Ability to provide your CRA RepID (representative identifier) for client interactions.
• Experience using professional tax software for personal tax returns, including complex elements like employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
• Passion for helping clients navigate tax complexities and commitment to enhancing our brand by delighting customers.
• Excellent customer service skills, with the ability to interact professionally, friendly, and confidently via video and audio tools.
• Willingness to work a flexible schedule with at least 20 hours per week.

Additional qualifications

• Experience preparing Business Tax (T2) Returns.
• Experience preparing Quebec Tax (TP1) Returns.

Skills & Abilities

• Tax expertise with a solid understanding of tax laws and concepts. Ability to seek ongoing learning opportunities.
• Effective communication skills, both written and verbal, with active listening to understand client needs.
• Strong problem-solving skills, with a focus on understanding issues, leveraging resources, and escalating when necessary.
• Research and resourcefulness, with curiosity and interest in continuous learning.
• Basic technical skills to troubleshoot issues and learn new tools.

Intuit offers a competitive compensation package, including base pay, performance-based bonuses, equity rewards, and benefits. The pay range varies by location and factors such as experience and skills. We are committed to ongoing pay equity and conduct regular comparisons across categories of ethnicity and gender.