Bilingual Talent Community (English/French) - Groupe de talents bilingue (français-anglais)

Manitoba Public Insurance; Canada; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking individuals to join their Bilingual Talent Community. This exciting opportunity allows you to gain valuable experience in a fast-paced environment while providing essential services to the public in both official languages. Ideal candidates will have strong communication skills, customer service experience, and the ability to adapt to a rapidly changing workplace. Join a diverse and inclusive organization that values your contributions and supports your professional growth through training and development programs. If you are passionate about customer service and thrive in dynamic settings, this role is perfect for you.

Benefits

Flexible health, dental and vision plans

Health spending account

Travel health coverage

Registered pension plan

Life insurance coverage

Critical illness insurance

Vacation entitlement

Flexible work arrangements

Employee and family assistance program

Discounted gym memberships

Qualifications

• High school diploma required; degree preferred.
• Experience in customer service and office environment is essential.

Responsibilities

• Provide excellent customer service in a bilingual environment.
• Adhere to office routines and learn tasks quickly.

Skills

Exceptional communication skills

Customer service experience

Organizational skills

Multitasking skills

Analytical skills

Decision making skills

Typing skills

Education

High school diploma

Degree or diploma (preferred)

Job description

Responsibilities

Are you interested in gaining valuable experience in a fast paced environment?

In order to provide services to the general public in both official languages, various roles at Manitoba Public Insurance are designated as bilingual. To support this need, Manitoba Public Insurance's Bilingual Talent Community allows individuals who are proficient in both official languages, to create a user profile and submit an online application, cover letter and/or resume that will be considered for future opportunities.

Designated bilingual positions reside in many areas including:

• Contact Centre Operations
  • Customer Care Agent
• Service Centre Operations
  • Adjuster
  • Claims Processor
  • Clerk
  • Driver Examiner
  • Estimator
  • Service Centre Representative
• IT Service Management
  • IT Service Desk Analyst
• Rehabilitation Management
  • Case Manager

Qualifications

• High school diploma or equivalent is required. A degree or diploma is preferred.
• Experience in an office or administrative capacity along with previous customer service experience or experience in a contact centre environment.
• Exceptional communication and customer service skills.
• Ability to learn assigned tasks readily.
• Ability to adhere to an established office routine.
• Strong organizational and multitasking skills.
• Strong analytical and decision making skills.
• Ability to work in a rapidly changing environment.
• Strong computer and typing skills.
• Successful completion of the language proficiency assessment.

Employee Benefits

Health benefits

We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• critical illness insurance
• sick leave to cover short-term disability
• long-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• flexible work arrangement for eligible positions
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• lunch-and-learn offerings
• discounted gym memberships and wellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.