Bilingual Specialist, Retail Specialty Support

Provigofranchise; Quebec; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the retail healthcare sector is seeking a Bilingual Specialist for Retail Specialty Support. In this role, you will facilitate support for pharmacies and manage sensitive patient information. Ideal candidates will have relevant experience in pharmacy or healthcare and exceptional communication skills. This position offers the opportunity to contribute to patient care while working in a collaborative environment.

Benefits

Purchase discount program

Competitive pay

Online learning through SDMU

Qualifications

• 2 to 3 years experience in pharmacy, healthcare or reimbursement industry preferred.
• Team player with strong customer care focus.
• Excellent verbal and written communication skills.

Responsibilities

• Manage support calls and emails effectively and timely.
• Provide Retail Pharmacy Support and self-injection training.
• Process claims for specialty medications.

Skills

Customer Care

Communication

Education

College or University degree

Tools

Assyst Rx

HealthWATCH

Kroll

Job description

Bilingual Specialist, Retail Specialty Support

Join to apply for the Bilingual Specialist, Retail Specialty Support role at Loblaw Companies Limited

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Shoppers Drug Mart Specialty Health Network supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, providing physicians with resources to manage their patients, facilitating reimbursement, and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders.

We are hiring a Specialist, Retail Specialty Support

Reporting to the Supervisor, Retail Specialty Support, you will be responsible for ensuring support calls and emails through the Retail Specialty Support Programs are managed effectively and timely on a day-to-day basis. You must be able to work effectively, with short lead times and changing customer demands. As the position deals with highly sensitive information, you are expected to act in a diplomatic professional manner, and maintain patient confidentiality, as per Shoppers Drug Mart policy and legal requirements.

Duties :

• Work closely with Pharmacy team members and manufacturer programs provide Retail Pharmacy Support
• Offer support to Shoppers Drug Mart / Pharmaprix relating to patient self-injection training at a Specialty Centre of Excellence location
• Coordinate with external partners to effectively facilitate the dispensing of prescriptions at all retail pharmacies.
• Provide retail support to all pharmacy staff for procurement, reimbursement and processing of claims related to specialty medications.
• Flexibility to work rotating shifts between the hours of 8AM to 8PM (EST)
• 18 month contract

What You'll Need :

• College or University degree
• Experience in the pharmacy, healthcare or reimbursement industry (2 to 3 years minimum)
• A team player with the desire to provide superior customer care and store support
• Excellent communication skills, verbal and written
• Pharmacy Assistant or Technician with Assyst Rx, HealthWATCH, New HealthWATCH, and / or Kroll experience is an asset

Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Number of Openings : Type d'emploi :

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

Note : If you have access to Employee Self-Service (ESS) in Workday, please apply to this job using the Workday application.

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