Bilingual Specialist, Retail Specialty Support

Provigofranchise; Quebec; Remote; CAD 45,000 - 70,000; Full time

Job summary

Une entreprise innovante dans le secteur de la santé recherche un spécialiste bilingue pour soutenir ses pharmacies. Ce rôle essentiel consiste à gérer les demandes de soutien liées aux médicaments spécialisés tout en garantissant la confidentialité des patients. Vous travaillerez au sein d'une équipe dynamique, offrant un service client exceptionnel et coordonnant avec divers partenaires pour améliorer les résultats de santé. Si vous êtes passionné par le service à la clientèle et souhaitez contribuer à un avenir en santé pour tous les Canadiens, cette opportunité est faite pour vous.

Benefits

Programme de réduction sur les achats

Apprentissage en ligne

Avantages sociaux

Qualifications

• 2 à 3 ans d'expérience dans l'industrie pharmaceutique ou de la santé.
• Capacité à travailler efficacement sous pression et à gérer des informations sensibles.

Responsibilities

• Gérer les appels et courriels de soutien au quotidien.
• Coordonner avec des partenaires externes pour faciliter la distribution des prescriptions.

Skills

Bilingue (Français & Anglais)

Compétences en communication

Expérience dans l'industrie pharmaceutique

Travail d'équipe

Education

Diplôme de collège ou d'université

Tools

MS Office (Excel, Word, Outlook)

Assyst Rx

HealthWATCH

Kroll

Job description

Bilingual Specialist, Retail Specialty Support

Join to apply for the Bilingual Specialist, Retail Specialty Support role at Loblaw Companies Limited

Pourquoi ce role est-il important?
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Lieu:
400 av Sainte-Croix, Saint-Laurent, Québec, H4N 3L4

Shoppers Drug Mart Specialty Health Network supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, providing physicians with resources to manage their patients, facilitating reimbursement, and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders.

We are hiring a Specialist, Retail Specialty Support
Reporting to the Supervisor, Retail Specialty Support, you will be responsible for ensuring support calls and emails through the Retail Specialty Support Programs are managed effectively and timely on a day-to-day basis. You must be able to work effectively, with short lead times and changing customer demands. As the position deals with highly sensitive information, you are expected to act in a diplomatic professional manner, and maintain patient confidentiality, as per Shoppers Drug Mart policy and legal requirements.

Duties:

• Work closely with Pharmacy team members and manufacturer programs provide Retail Pharmacy Support
• Offer support to Shoppers Drug Mart/Pharmaprix relating to patient self-injection training at a Specialty Centre of Excellence location
• Coordinate with external partners to effectively facilitate the dispensing of prescriptions at all retail pharmacies.
• Provide retail support to all pharmacy staff for procurement, reimbursement and processing of claims related to specialty medications.
• Flexibility to work rotating shifts between the hours of 8AM to 8PM (EST)
• Remote worker
• 18 month contract

What You'll Need:

• College or University degree
• Bilingual (French & English) mandatory
• Experience in the pharmacy, healthcare or reimbursement industry (2 to 3 years minimum)
• A team player with the desire to provide superior customer care and store support
• Excellent communication skills, verbal and written
• Strong computer skills in a Windows environment using MS Office (Excel, Word, Outlook)
• Pharmacy Assistant or Technician with Assyst Rx, HealthWATCH, New HealthWATCH, and/or Kroll experience is an asset

Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Number of Openings:
2

Type d'emploi:
Temps plein

Type de Rôle:
Poste contractuel offrant des avantages sociaux (Durée déterminée)

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

Note: If you have access to Employee Self-Service (ESS) in Workday, please apply to this job using the Workday application.