Bilingual Specialist, Business Banking Services (Remote)

BMO; Quebec; Remote; CAD 35,000 - 67,000; Full time

Job summary

A leading financial institution is seeking a Specialist in Business Banking Services to provide sales, service, and support to clients in both French and English. This remote position requires strong interpersonal skills and a solid understanding of banking products. You will be responsible for advising customers, engaging in needs-based conversations, and maintaining compliance with regulatory requirements. Competitive salary and comprehensive benefits are offered.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Discretionary bonuses

Qualifications

• Bilingualism in French / English is required.
• An aptitude for continuous learning, listening, solving problems, and responding flexibly/creatively to new challenges.

Responsibilities

• Advise customers on Business Banking strategies and products.
• Engage clients in holistic needs-based conversations.
• Handle customer inquiries in an informed, professional, and efficient manner.

Skills

Working knowledge of Personal and Small Business Banking Products

Strong interpersonal skills

Contact Center & Banking Experience

Organization skills

Strong analytical and problem-solving skills

Education

High school diploma or equivalent work experience

Job description

Application Deadline :

06 / 09 / 2025

Address :

VIRTUAL(R)61 - REMOTE / TELETRAVAIL - QC - BMO

This position requires proficiency in a language other than French to interact, support, and/or provide services to non-French speaking customers, employees, and/or partners inside and outside the province of Quebec.

Work Schedule : Assigned schedule will be based on business needs within our hours of operation; Monday to Saturday: 8am - 8pm, Sunday: 10am - 6pm

Do you have a passion for helping others? Join our exciting team of Business Banking Experts!

Bring your passion and commitment for helping small businesses achieve their dreams through offering financial solutions and providing exceptional customer service. Be a key member of our collaborative and versatile team, act as a role model for colleagues, and support leadership activities. Join us and help grow the business and your career!

As a Specialist, Business Banking Services, you will develop strong active listening skills and learn a wealth of knowledge about business banking. You will work with a network of internal and external business groups to find the right solutions for our customers.

What you'll need :

• Working knowledge of Personal and Small Business Banking Products.
• Strong interpersonal skills, including the ability to build rapport and proactively establish personal connections.
• Contact Center & Banking Experience (Preferred)
• Organization skills.
• An aptitude for continuous learning, listening, solving problems, and responding flexibly/creatively to new challenges.
• Strong collaboration with internal partners and team members.
• Strong analytical and problem-solving skills.
• High school diploma or equivalent work experience.

Bilingualism in French / English is required.

How you'll Succeed :

You will probe to understand customer needs and provide Business Banking sales, service, and advice to existing BMO customers or prospects. You will advise customers on Business Banking strategies and products (including credit cards) that meet their objectives and priorities. Fulfill sales and service activities for the customer in accordance with approved procedures. You will identify and make referrals to other business groups as needed.

• Handle customer inquiries in an informed, professional, and efficient manner.
• Escalate complex or unresolved customer situations to the appropriate BMO colleague as required.
• Perform any required activities and transactional outcomes after calls to ensure customer's requests are accurately processed. Refer to other business groups as needed.
• Maintain current knowledge of business banking and credit card products & processes and integrate into customer conversations in a professional manner.
• Maintain the confidentiality of customer and bank information and adhere to regulatory and compliance requirements appropriate for the jurisdiction. Report issues as needed to protect the bank and our customers.
• Engage clients in holistic needs-based conversations to develop a complete understanding of their Business Banking needs and identify financial solutions to fulfill immediate and future needs. These solutions include commercial deposit accounts, cash management solutions (Online Banking For Business, Electronic Funds Transfers, & Wires), Small Business Lending & Small Business Credit Cards, Merchant Service Solutions (Moneris), Payroll Solutions (ADP), and more.

This position requires proficiency in English to interact, support, and/or provide services to non-French speaking customers, employees, and/or partners inside and outside the province of Quebec.

You're fluent in both French and English as this role provides support to clients and team members inside and outside the province of Quebec.

You're fluent in French and English as this role provides support to clients and team members inside and outside the province of Quebec.

Grade : Job Category :

Individual Contributor / Collaborateur

Salary :

35,700.00 - $66,100.00

Pay Type : Salaried

The salary range provided reflects BMO Financial group's compensation range for the grade band associated with this position.

Salary placement within the range outlined above is role-based and will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set consistent, and competitive ranges. We regularly evaluate compensation, identify any changes in the market, and adjust our ranges and existing employee compensation as needed.

Salaries for part-time roles will be pro-rated based on the number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO's comprehensive total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities, and our people. By working together, innovating, and pushing boundaries, we transform lives and businesses and power economic growth around the world.

As a member of the BMO team, you are valued, respected, and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one — for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities, we'll help you gain valuable experience and broaden your skillset.

BMO is committed to an inclusive, equitable, and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.