Bilingual Short Term Disability Intake Case Manager

In this role, you will be responsible for managing straightforward STD claims from intake to resolution.

Position Responsibilities:

• The ability to build and maintain strong service relationships with plan members, plan sponsors, health care providers, and internal partners;
• The ability to identify and efficiently gather outstanding claims assessment information;
• A strong commitment to quality, accuracy, and timeliness;
• Strong written (emails, formal letters) and telephone communication skills as you develop relationships with key internal and external stakeholders;
• Impeccable time management and organizational skills;
• Reviewing incoming STD claim applications against an established set of criteria;
• Identifying and following up for outstanding information;
• Initiating and maintaining frequent email and telephone contact with plan members, plan sponsors, and health care providers;
• Triaging claims through contractual, medical, functional, and vocational analysis;
• Approving, paying, and managing STD claims through executing established claims management processes and principles;
• Transfer claims to higher levels when required;
• Maintaining productive and collaborative relationships with internal partners to achieve and maintain client service deliverables;
• Prioritizing and re-prioritizing constantly conflicting demands with very tight turnaround times.

Required Qualifications:

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• Strong organizational, prioritization, and planning skills; ability to gather information from key sources to assist in claim set-up and management while paying attention to details.
• Ability to multi-task and cope with high workload volumes and short turn-around times.
• Ability to work successfully and collaboratively with other team members, as part of a high functioning team to achieve common objectives.
• Ability to handle job pressures in a way that does not interfere with team/colleague’s work.
• Must have a positive attitude and be a positive influence within the team.
• Ability to manage professional relationships with external and internal partners while displaying positive customer service skills.

Preferred Qualifications:

• Familiarity with medical terminology.
• Intermediate PC skills with MS Word, MS Excel.
• Previous Group Disability Claims experience an asset.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.