Bilingual Service Desk Analyst - 12 M Contract

Compugen Inc; Canada; Remote; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Bilingual Service Desk Analyst for a 12-month contract. This exciting role allows you to work from anywhere in Canada, providing support to users through various channels. You'll develop knowledge base articles, troubleshoot network issues, and document solutions. The company promotes a dynamic work environment with professional development opportunities and remote/hybrid work options. If you're fluent in both English and French and have a passion for problem-solving, this position is a fantastic opportunity to grow your career.

Benefits

Dynamic work environment

Professional development opportunities

Remote/hybrid work options

Qualifications

• Degree or equivalent experience in Computer Science required.
• Minimum 2 years in a support role.

Responsibilities

• Support users through various channels including phone, email, or desk side.
• Perform network analysis and monitoring.

Skills

Fluency in English

Fluency in French

Communication Skills

Problem-Solving Skills

Education

Degree in Computer Science

Certificate in Computer Science

Job description

Bilingual Service Desk Analyst - 12 M Contract

Join to apply for the Bilingual Service Desk Analyst - 12 M Contract role at Compugen Inc

Position Overview

This role can be performed from anywhere in Canada. Responsibilities include developing knowledge base articles, performing network troubleshooting, supporting users via phone, email, or desk side, and documenting issues and solutions. Qualifications include a degree or equivalent experience in Computer Science, minimum 2 years in a support role, and fluency in English and French.

Key Responsibilities

• Support users through various channels
• Perform network analysis and monitoring
• Record and track issues and resolutions
• Assist with installation and configuration of systems

Skills & Qualifications

• Degree or certificate in Computer Science or related field
• At least 2 years of support experience
• Fluency in English and French
• Strong communication and problem-solving skills

What We Offer

• Dynamic work environment
• Professional development opportunities
• Remote/hybrid work options

Equity Statement

We are committed to diversity and inclusion, providing accommodations upon request during the recruitment process.