Bilingual Senior Coordinator, Absence

Accenture; Winnipeg; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the consulting industry is seeking a Sr. Clerk to support Payroll, Pension, and Benefits inquiries. This role involves providing excellent customer service, managing inquiries, and supporting colleagues through various tasks. Candidates should have 1-3 years of HR experience, be bilingual in French and English, and possess strong communication and organizational skills.

Qualifications

• 1-3 years of experience in Absence Management or HR.
• Bilingual in French and English required.
• Strong communication skills, both written and verbal.

Responsibilities

• Provide front-line solutions for Payroll, Pension & Benefits inquiries.
• Manage multiple tasks in a team-based environment.
• Assist colleagues with Workday support.

Skills

Customer service

Bilingual (French/English)

Communication

Organizational skills

Analytical skills

Education

Post Secondary education

Tools

Service Now

Microsoft O365

Job description

Reporting to the Manager of People Service, the Sr. Clerk will provide front-line solutions to our colleagues’ Payroll, Pension & Benefits inquiries or triage them to our Subject Matter Experts for optimal resolution.

WORK YOU’LL DO

Responsibilities may include, but are not limited to:

• Provide excellent customer service in response to inquiries from current and terminated colleagues, and external vendors and agencies regarding corporate programs, policies and processes

• Become a front-line representative for colleague questions or concerns through emails, telephone and/or self-serve

• Support colleagues and Subject Matter Expert’s inquiries in Service Now

• Manage multiple tasks while being responsible for your own workload in a team based environment

• Play a key role in assisting colleagues with Workday support

• Implementation of new processes

• Various other duties as required

Basic Qualifications

• 1-3 years of experience within Absence Management or an equivalent HR field

• Bilingual in French and English, strong communication skills, written and verbal in both languages

• A Post Secondary education is required

Bonus Points:

• Previous experience with Service Now case management platform is an asset

• Ability to converse comfortably with business partners

• Strong organizational and time management skills with keen attention to detail and commitment to excellence

• Demonstrated ability to work independently or part of a team

• Strong analytical and problem-solving skills

• Must have excellent organizational and time management skills with the ability to

• work in a fast-paced environment

• Ability to meet required deadlines targets

• Be flexible and able to adapt to change in a positive manner

• Strong Microsoft O365 is an asset

• Contribute to a positive working environment

• Time of Operation Monday to Friday 8 am 4 PM