Bilingual Senior Coordinator

Accenture; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Clerk to enhance their People Service team. This role is vital for delivering exceptional front-line solutions to colleagues regarding Payroll, Pension, and Benefits inquiries. You'll be the go-to person, providing support through various channels while managing your workload in a dynamic team environment. The ideal candidate will possess strong bilingual communication skills, a background in HR, and a passion for customer service. Join this innovative firm and contribute to creating a positive working atmosphere while helping colleagues navigate their inquiries with ease.

Qualifications

• 1-3 years experience in Absence Management or equivalent HR field.
• Bilingual in French and English with strong communication skills.

Responsibilities

• Provide excellent customer service for Payroll, Pension & Benefits inquiries.
• Support colleagues with Workday and manage multiple tasks effectively.

Skills

Customer Service

Bilingual (French and English)

Communication Skills

Organizational Skills

Analytical Skills

Problem-Solving Skills

Education

Post Secondary Education

Tools

Service Now

Microsoft O365

Job description

Reporting to the Manager of People Service, the Sr. Clerk will provide front-line solutions to our colleagues’ Payroll, Pension & Benefits inquiries or triage them to our Subject Matter Experts for optimal resolution.

WORK YOU’LL DO

Responsibilities may include, but are not limited to:

1. Provide excellent customer service in response to inquiries from current and terminated colleagues, and external vendors and agencies regarding corporate programs, policies and processes.
2. Become a front-line representative for colleague questions or concerns through emails, telephone and/or self-serve.
3. Support colleagues and Subject Matter Expert’s inquiries in Service Now.
4. Manage multiple tasks while being responsible for your own workload in a team-based environment.
5. Play a key role in assisting colleagues with Workday support.
6. Implementation of new processes.
7. Various other duties as required.

Basic Qualifications

1. 1-3 years of experience within Absence Management or an equivalent HR field.
2. Bilingual in French and English, strong communication skills, written and verbal in both languages.
3. A Post Secondary education is required.

Bonus Points:

1. Previous experience with Service Now case management platform is an asset.
2. Ability to converse comfortably with business partners.
3. Strong organizational and time management skills with keen attention to detail and commitment to excellence.
4. Demonstrated ability to work independently or as part of a team.
5. Strong analytical and problem-solving skills.
6. Must have excellent organizational and time management skills with the ability to work in a fast-paced environment.
7. Ability to meet required deadlines targets.
8. Be flexible and able to adapt to change in a positive manner.
9. Strong Microsoft O365 skills are an asset.
10. Contribute to a positive working environment.

Time of Operation: Monday to Friday, 8 am - 4 PM.