Bilingual Senior Business Analyst (Temporary - 12 months)

TELUS; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

TELUS is looking for a Bilingual Senior Business Analyst to enhance healthcare experiences through innovative solutions. This temporary role involves managing medical equipment documentation processes, supporting quality management, and ensuring compliance across our national network. Ideal candidates should possess bilingualism, strong analytical skills, and a degree in a relevant field.

Qualifications

• 3-5 years of experience in a similar role focusing on procedure drafting.
• Ability to negotiate with governmental regulatory bodies in complex environments.
• Intermediate English knowledge for interactions with external parties.

Responsibilities

• Draft or review bilingual medical equipment Standard Operating Procedures.
• Support quality management accreditation processes collaboratively.
• Analyze, document and validate business requirements from users.

Skills

Bilingualism in English and French

Strong project management skills

Business analysis skills

Ability to manage multiple priorities

Excellent communication skills

Education

University degree in a relevant field

Job description

Bilingual Senior Business Analyst (Temporary - 12 months)

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Bilingual Senior Business Analyst (Temporary - 12 months)

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Who is TELUS Health?

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Description

Who is TELUS Health?

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

TELUS Health - Care Centres is a connected network of 14 best-in-class medical centers where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Health’s innovative digital health technology to deliver :

• Highly personalized care
• Enhanced patient experiences
• Easy access to a broad range of services in preventive health, wellness, primary care, mental health and occupational health

Our Team And What We’ll Accomplish Together

Create better business outcomes with your analytical acumen and creativity.

You will join a highly engaged and skilled team of senior professionals with diverse expertise spanning Document Management, Procurement & Purchasing, Medical Equipment Programs, Facility Management, Space Planning, and Leasing Management. This integrated team works collaboratively to support operational excellence, ensuring optimal facility readiness across our national network of 14 clinics.

You will lead the medical equipment documentation function and serve as the national program prime for critical administrative processes, including Data Enablement Plans (DEP), Cyber Security Vendor Assessments (CVA), and working instruction development. In this role, you will collaborate with diverse stakeholders across Product, IT, Security, Privacy, Accreditation teams, and vendor representatives. As the designated subject matter expert, you will drive the development, review, and management of Standard Operating Procedures while ensuring compliance and operational excellence across all medical equipment documentation processes.

What you’ll do

• Draft or review bilingual medical equipment SOP’s (Standard Operating Procedures) to ensure their proper integration within our QMS (Quality Management System)
• Maintain up-to-date a dashboard of all activity progress pertaining to Accreditations, SOP’s and DEP (Data Enablement Plan) requests
• Support the quality management accreditation processes to enable our clinical growth plan and mitigate regulatory non compliance risks in close collaboration with our Director of Quality and Compliance
• Perform an in-depth privacy and security analysis and pre-deployment due diligence on all new medical equipment by interlocking with TELUS SME team members
• Coordinate training effort and support SOP’s communication to every stakeholder and foster better clinical team members engagement and knowledge
• Support external regulatory audit
• Analyze, document and validate business requirements from business users and function specification requirements using interviews, document analysis, task and workflow analysis
• Interface between business and technical teams and translate technical and business requirements into operationalizable procedures
• Communicate with project managers, subject matter experts, end users and Senior Executives
• Conduct analytical work on projects that may affect customer service delivery and revenue outcome
• Understand industry trends and best practices

Qualifications

What you bring

• Bilingualism in English and French is mandatory (Written and Spoken)
• University degree in a relevant field
• 3-5 years of experience in a similar role (More specifically on procedure drafting)
• Strong project management and business analysis skills
• Ability to negotiate with governmental regulatory bodies in complex environment
• Ability to manage multiple priorities simultaneously
• Excellent ability to communicate clearly and effectively, adapting to the communication level required by each stakeholder

Great -to-haves

• Knowledge of health and safety standards in medical environments

Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.) as part of this position's main responsibilities given its national scope.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Research, Analyst, and Information Technology

IT Services and IT Consulting, Telecommunications, and Utilities

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