Bilingual Senior Administration Officer

Laurentian Bank; Toronto; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

Laurentian Bank is seeking a Bilingual Senior Administration Officer in Toronto. This role involves evaluating loan applications, ensuring compliance, and providing customer support. Ideal candidates will possess strong educational backgrounds, experience in credit evaluations, and bilingual communication skills. Join a team committed to improving banking for all.

Benefits

Annual performance-based bonuses

Hybrid work model

Stock purchase plan

Group insurance and pension plan

Floating days off and birthday leave

Qualifications

• University Degree with 2-3 years of related experience or a College Diploma with 3-5 years experience.
• Knowledge of credit and underwriting practices.
• Bilingual (French/English) required.

Responsibilities

• Evaluate and recommend RSP and investment loan approvals.
• Provide credit recommendations in a high-volume environment.
• Maintain proficiency in banking systems like T24 and ASAP.

Skills

Communication

Problem-solving

Negotiation

Education

University Degree in a related field

College Diploma

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

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Seeing beyond numbers.TM

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

Seeing beyond numbers.TM

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank.

Responsibilities

• Investigate, evaluate, set conditions, recommend approvals or declines of RSP and investment loans ensuring compliance with the current legislation and with the policies, programs and procedures of Laurentian Bank.
• Gathers necessary information required to co-ordinate and analyze credit application and submits recommendations to the appropriate authority.
• Verifies data and information on loan applications to ensure their accuracy.
• Provides consistent, objective and sound credit recommendations in a high volume environment.
• Ensures attainment of service standards for processing applications in accordance with company policies and procedures.
• Communicates decision to external clients and responds to inquiries regarding application status and decisions.
• Replies to internal and external client queries and provides solutions or escalates the concern to the appropriate authority.
• Responsible for meeting all productivity measures.
• Maintains proficiency in the use of primary systems, such as T24 and ASAP, and remains familiar with all Bank systems.
• Submits recommendations to the Manager of Credit to improve work processes.
• Keeps up-to-date on applicable legislation, as well as on the Bank's policies, programs, procedures and market trends.
• Participates in special projects and carries out any other similar or general task at the request of their superior or that may be required by their function.
• Assist with other departmental tasks as assigned by Coordinator/Manager.
  
  

Qualifications

• University Degree in a related field and 2 - 3 years of related experience or College Diploma and 3 to 5 years of related experience.
• Knowledge of credit and underwriting practices, and lending products.
• Knowledge of the financial services industry and its regulatory environment.
• Demonstrated ability to use initiative and good judgment.
• Results-oriented, diplomatic, and adept at building customer relations.
• Excellent problem-solving and negotiation skills.
• Strong written and verbal communication skills.
• Ability to identify process improvements and communicate these to their supervisor
• Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must. Familiarity with using complex and large financial database systems, with the ability to learn inquiry functions in back office processing systems.
• Familiarity with 5S, Kaizen Principles, Six Sigma or other Continuous Improvement methodologies is an asset.
• Bilingual* (French/English) verbal and written communication skills are mandatory.
• Flexibility is appreciated during high volume periods.
• Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages
  
  

What Laurentian Bank Has To Offer You

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

Here are some of the key points of our offering:

• The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
• Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
• Work model: We prioritize a hybrid work model based on business needs.
• Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
• Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Plus, as an extra perk, you also get a paid day off to celebrate your birthday.
• Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
• Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
• Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.
  
  

We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Banking

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