Bilingual Sales Support Supervisor (English/Mandarin)

ABL Employment.com; Markham; On-site; CAD 50,000 - 70,000; Full time

Job summary

A well-established computer refurbishing company is seeking a Sales Support Supervisor. The role encompasses overseeing the sales order process and logistics coordination while requiring strong organizational skills and experience in sales operations. Join a mission-driven organization committed to sustainability and operational excellence.

Benefits

Competitive salary

Comprehensive benefits including paid holidays

Training opportunities in supply chain systems

Hands-on experience with operations and logistics

Growth potential in a tech-forward industry

Qualifications

• 3+ years in sales operations, order fulfillment, or logistics.
• Proficient with ERP systems and Microsoft Excel.
• Bilingual in English and Mandarin.

Responsibilities

• Oversee sales order process and ensure timely fulfillment.
• Coordinate logistics for on-time delivery while optimizing costs.
• Supervise sales support team and provide training.

Skills

Organizational skills

Multitasking

Attention to detail

Communication

Bilingual (English and Mandarin)

Tools

ERP systems

Microsoft Office (especially Excel)

Job description

Our client, a well-established computer refurbishing company with over a decade of success, is seeking a Sales Support Supervisor to oversee order fulfillment, logistics coordination, and sales operations. As an official Microsoft Refurbisher Partner with a strong B2B and B2C presence, the company is committed to sustainability and digital inclusion. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment and is passionate about supporting operational excellence in a growing, mission-driven organization.

Why Join Our Client
– Competitive salary.
– Comprehensive benefits including paid statutory holidays, vacation pay, and insurance coverage.
– Training opportunities in supply chain and enterprise resource systems.
– Hands-on experience with enterprise-level operations and logistics.
– Growth potential in a tech-forward and environmentally responsible industry.

Key Responsibilities:
– Oversee the end-to-end sales order process, ensuring data accuracy and timely order fulfillment.
– Coordinate logistics and shipping to ensure on-time delivery while optimizing costs.
– Respond to customer inquiries via email and portal, ensuring a high level of service.
– Maintain sales reports, invoices, and shipping documents; support sales forecasting activities.
– Supervise and support the sales support team, including training and daily workflow oversight.
– Collaborate with the marketing team on lead generation and campaign execution.

Qualifications:
– 3+ years of experience in sales operations, order fulfillment, or logistics coordination.
– Strong organizational and multitasking abilities with high attention to detail.
– Proficiency in ERP systems and Microsoft Office (especially Excel).
– Excellent verbal and written communication skills.
– Must be bilingual in English and Mandarin.

Apply now to begin discussing your career goals with ABL Direct. Your application will generate a profile in our system and you will receive a reach out from our virtual recruiter to better understand your career goals. If you have the relevant experience that we need for the job, you will be contacted to discuss your application further.

Alternatively, you can send your resume to [e-mail] and reference job ID #25686.

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