Bilingual Sales Administrator

Fisher & Paykel Appliances; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading company in home appliances seeks a Bilingual Sales Support Administrator to enhance sales operations. This role involves managing customer interactions, order processing, and supporting the sales team with effective communication in English and French. The successful candidate will possess proven experience, analytical skills, and familiarity with sales principles and customer service practices.

Qualifications

• Excellent communication skills in both English and French.
• Proven experience as a Sales Support Administrator or Coordinator.
• Strong understanding of sales and customer service practices.

Responsibilities

• Manage Customer and Sales Phone Queue.
• Provide troubleshooting assistance for customer orders.
• Handle Retail & Commercial Sales Order Entry & Management.

Skills

Communication

Sales principles

Customer service practices

Analytical skills

Multitasking

Education

Bachelor’s Degree or 4+ years of experience

Tools

MS Office Suite

Excel

JDE

Salesforce.com

Job description

The Role

The Bilingual Sales Support Administrator plays a crucial role in ensuring the smooth operation of the sales process by providing support to both customers and the sales team. The role involves facilitating customer interactions, order processing, and sales team coordination to drive revenue growth.

You Will

• Manage Customer and Sales Phone Queue
• Provide troubleshooting assistance for customer orders, account statuses, and related issues
• Handle Retail & Commercial Sales Order Entry & Management
• Obtain and process Finance Approvals
• Manage Prepaid Orders
• Release Management for Order Holds
• Process and invoice for Consignment Orders
• Handle EDI Order processing & releases
• Manage Order Dates
• Provide Availability, ETA’s & Tracking Information
• Manage Credit Rebills
• Process S6 Factory Direct Container Orders, tracking & invoicing

You Have

• Excellent communication skills in both English and French
• Proven experience as a Sales Support Administrator or Coordinator
• Proficiency with MS Office Suite, especially Excel, JDE, Salesforce.com
• Strong understanding of sales principles and customer service practices
• Excellent analytical and multitasking skills
• Bachelor’s Degree or 4+ years of experience in a similar role

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.