Bilingual Retail Credit Analyst

Daimler Trucks North America LLC; Mississauga; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading automotive company is seeking a Bilingual Retail Credit Analyst in Mississauga. The role involves reviewing credit offerings and communicating decisions effectively to dealers. Candidates should have a degree in Business Administration or Finance, be bilingual in English and French, and have experience in customer service. This full-time position offers a hybrid work model with flexible hours.

Qualifications

• 1-3 years of experience in the captive finance industry.
• Strong written and verbal communication in both English and French.
• Minimum 1 year of customer service experience preferred.

Responsibilities

• Review, analyze and finance lease credit offerings from dealers.
• Communicate decisions effectively to dealers.
• Build relationships with dealers and team members.

Skills

Analytical Thinking

Building Relationships

Negotiating

Decision Making

Customer Orientation

Education

Undergraduate degree in Business Administration or Finance

Job description

Job Description - Bilingual Retail Credit Analyst (MER0003RWM)

Overview

Bilingual Retail Credit Analyst

Reports to: Manager, Retail Credit

Location: Mississauga, ON (Hybrid: Work from Home & In-Office)

Job Type: Full time, Salaried

Band: 90

Position Summary:

As a Bilingual Retail Credit Analyst, you will be responsible for reviewing retail and lease offerings for the Mercedes-Benz brand within the established standards. The successful incumbent will exercise excellent judgment in the interpretation of the desirability of the individual credit risk. In addition, you will communicate decisions effectively through explanations and will be responsible for selling the rationale for the decision to the dealers.

Responsibilities

• Using the NFA systems, to review, analyze and finance and lease credit offerings from dealers effectively and in a timely manner.
• Communicate all decisions (approvals, conditions or declines) to the dealers effectively.
• Isolate objections on challenging deals and communicate effectively by selling the rationale behind the decision.
• Build mutually beneficial relationships with dealers, Dealer Relation Managers, Discounters and other Retail Credit Analysts to foster a team environment committed to achieving department and company goals.
• Work on assigned ad hoc projects relating to driving innovation and continuous improvements.

Qualifications

Education and Experience:

• Undergraduate degree in Business Administration or Finance.
• 1-3 years of experience in the captive finance industry with a focus on general business, collections, or finance.
• Minimum 1 year of customer service experience working in a similar role is preferred.

Areas of Knowledge:

• Strong written and verbal communication in both English and French is required.
• General familiarity of business, collections, customer service and finance.
• Strong analytical, problem solving, analysis and PC skills.
• Propensity to integrate information from a variety of sources with varied levels of complexity.
• Strong attention to detail
• Ability to adapt to change

Competency Skills:

• Analytical Thinking
• Building Relationships
• Negotiating
• Decision Making
• Customer Orientation

Additional Note

Job requires flexible hours; must be able to work evenings and/or weekends.

Corporate Culture

We offer customer and employee‑focused culture in a fast-paced, competitive, yet team-oriented environment.

Commitment to Equity: Mercedes-Benz Financial Services is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported.

Mercedes-Benz Financial Services Canada is committed to accommodating applicants with disabilities throughout the hiring process by providing accommodations for needs related to the grounds of the Ontario Human Rights Code, unless to do so would cause undue hardship, as defined by the Ontario Human Rights Commission’s Policy on disability and the duty to accommodate.

If you require accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. Accommodations for applicants may be coordinated through the Human Resources Department via email [e-mail].

Note: Mercedes-Benz Financial Services Canada Corporation is an Employer committed to the principles of equity in employment. We thank all applicants; however only those selected for an interview will be contacted. Please visit our LinkedIn page for more information on our company at Mercedes-Benz Financial Services Canada Corporation.

Organization