Bilingual Retail Credit Analyst

Mercedes-Benz; Mississauga; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A leading financial services provider in Mississauga is seeking a Bilingual Retail Credit Analyst. The role involves reviewing retail and lease offerings, communicating credit decisions to dealers, and fostering relationships. Candidates must have a degree in Business or Finance and strong communication skills in both English and French. This hybrid position offers a dynamic work environment with a commitment to equity and inclusion.

Benefits

Employee discounts

Health measures

Coaching

Mobile benefits offers

Qualifications

• 1-3 years of experience in the captive finance industry focusing on general business, collections, or finance.
• Minimum 1 year of customer service experience in a similar role preferred.
• Strong written and verbal communication in both English and French required.

Responsibilities

• Review and analyze retail and lease offerings for the Mercedes-Benz brand.
• Communicate all decisions to the dealers effectively.
• Build relationships with dealers and foster a team environment.

Skills

Analytical Thinking

Building Relationships

Negotiating

Decision Making

Customer Orientation

Education

Undergraduate degree in Business Administration or Finance

Job description

Overview

Job Title: Bilingual Retail Credit Analyst

Department: Operations & Credit Operations Canada | Mercedes-Benz Financial Services Canada Corporation

Location: Mississauga, ON (Hybrid: Work from Home & In-Office)

Reports to: Manager, Retail Credit

Job Type: Full time, Salaried

Band: Position Summary

As a Bilingual Retail Credit Analyst, you will be responsible for reviewing retail and lease offerings for the Mercedes-Benz brand within the established standards. The successful incumbent will exercise excellent judgment in the interpretation of the desirability of the individual credit risk. In addition, you will communicate decisions effectively through explanations and will be responsible for selling the rationale for the decision to the dealers.

Responsibilities

• Using the NFA systems, to review, analyze and finance and lease credit offerings from dealers effectively and in a timely manner.
• Communicate all decisions (approvals, conditions or declines) to the dealers effectively.
• Isolate objections on challenging deals and communicate effectively by selling the rationale behind the decision.
• Build mutually beneficial relationships with dealers, Dealer Relation Managers, Discounters and other Retail Credit Analysts to foster a team environment committed to achieving department and company goals.
• Work on assigned ad hoc projects relating to driving innovation and continuous improvements.

Qualifications

Education and Experience:

• Undergraduate degree in Business Administration or Finance.
• 1-3 years of experience in the captive finance industry with a focus on general business, collections, or finance.
• Minimum 1 year of customer service experience working in a similar role is preferred.

Areas of Knowledge:

• Strong written and verbal communication in both English and French is required.
• General familiarity of business, collections, customer service and finance.
• Strong analytical, problem solving, analysis and PC skills.
• Propensity to integrate information from a variety of sources with varied levels of complexity.
• Strong attention to detail
• Ability to adapt to change

Competency Skills:

• Analytical Thinking
• Building Relationships
• Negotiating
• Decision Making
• Customer Orientation

Additional Note:

Job requires flexible hours; must be able to work evenings and / or weekends.

Posting closing date: September th, 5

Corporate Culture

We offer customer and employee‑focused culture in a fast-paced, competitive, yet team-oriented environment.

Commitment to Equity

Mercedes-Benz Financial Services is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported.

Mercedes-Benz Financial Services Canada is committed to accommodating applicants with disabilities throughout the hiring process by providing accommodations for needs related to the grounds of the Ontario Human Rights Code, unless to do so would cause undue hardship, as defined by the Ontario Human Rights Commission’s Policy on disability and the duty to accommodate.

Benefits

Benefits: Essenszulagen, Betriebliche Altersversorgung, Coaching, Gesundheitsmaßnahmen, Mitarbeiterbeteiligung möglich, Mobilitätsangebote, Mitarbeitendenhandy möglich, Mitarbeiterrabatte möglich, Mitarbeiter Events, Barrierefreiheit, Parkplatz

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