Bilingual Resource Specialist

Kids Help Phone; Montreal; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading organization focused on youth mental health is seeking a Bilingual Resource Specialist to manage and curate a comprehensive resource database. This hybrid role involves research, database management, and collaboration with team members to ensure accurate and accessible information for young people across Canada. Candidates should be bilingual in French and English, with relevant educational background and experience in mental health advocacy.

Benefits

Hybrid Work Model

Life Insurance

Wellness Programs

Flex Time

Employee Assistance Program

Health and Vision Care

Pension Plan

Emergency Travel Assistance

Qualifications

• Bilingualism: French and English is REQUIRED.
• Experience in mental health content and/or health promotion.
• Experience in online/social media youth advocacy space.

Responsibilities

• Research, identify, and input resources into the Community Resource Database.
• Create and update database records using detailed evaluation methodology.
• Develop knowledge translation products for internal and external stakeholders.

Skills

Research

Analytical skills

Communication

Time management

Education

Post-secondary education in library science or a relevant field

Job description

Toronto or Montreal Hybrid Position 2-3 Days

Closing Date : September 13

The Position

Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?

Reporting to the Information and Referral team lead, the Bilingual Resource Specialist supports young people and front-line staff by curating and validating records of in-person, digital, and virtual community-based resources found on Kids Help Phone’s community resource database, which also includes the Canadian Youth Mental Health Apps database. This curated resource database provides young people with trusted referrals to resources such as shelters, emergency crisis supports, mobile apps, etc. The successful candidate will use information management standards and best practices to support the development and maintenance of Canada’s largest youth mental health resource database. The Resource Specialist supports the needs of the Information and Referral team by ensuring the accuracy and integrity of the data.

Resource specialists also support the broader organization through research and resource dissemination and contribute to the Service Programs team within Kids Help Phone.

Key Functions and Responsibilities

Research & Evaluation

• Research, identify, and input resources, programs, and tools from across Canada into the Community Resource Database, including supports specific to equity-deserving populations.

Database Management

• Create and update database records using Kids Help Phone’s detailed evaluation methodology, which includes: Information and Referral Standards (e.g., AIRS / 211 LA County Taxonomy Indexing), American Psychiatric Association Mobile Apps Evaluation framework, and KHP’s Internal Policies.
• Provide high-quality, timely, efficient, and effective services, including entering and reporting data, and managing documents and records.
• Participate in digital (telephone, email) and in-person methods to confirm the accuracy of records within Resources Around Me.
• Develop knowledge translation products (e.g., one-pagers, informational flyers) to support the use of Resources Around Me for internal and external stakeholders.
• Collaborate closely with team members to identify gaps in existing resources and propose solutions.

Note : Opportunities to assist with other Kids Help Phone projects may arise in this role.

What You'll Need :

• Bilingualism: French and English is REQUIRED.
• Post-secondary education in library science or a relevant field.
• Experience in mental health content and/or health promotion.
• Experience in online/social media youth advocacy space.
• Experience with Kids Help Phone’s services.
• Ability to work independently with minimal supervision.
• Ability to perform repetitive tasks with high accuracy and attention to detail.
• Diligent work ethic, information-oriented, and self-motivated.
• Strong analytical, research, time management, and organizational skills.
• Strong interpersonal and communication skills with internal and external stakeholders.
• Ability to develop professional relationships based on respect, kindness, and collaboration.
• Professional manner that inspires trust.

The above is not an exhaustive list of duties; you may be asked to perform other tasks as needed to support Kids Help Phone’s objectives.

Don’t meet every qualification? Studies show women and racialized people are less likely to apply unless they meet all criteria. We encourage applications from diverse candidates and those who may not meet every qualification but are passionate about the role.

Benefits :

• Hybrid Work Model
• Life Insurance
• Wellness Programs
• Flex Time
• Employee Assistance Program
• Health and Vision Care
• Pension Plan
• Emergency Travel Assistance

The Small Print

Accommodation Statement : Kids Help Phone welcomes applications from people with disabilities and provides accommodations upon request. Please include your accommodation needs in your cover letter.

The successful candidate may need to complete background checks, including criminal, credit, employment, educational, and COVID-19 vaccination verifications. All employment offers are contingent upon satisfactory results.

Statement on Inclusion, Diversity, Equity, and Accessibility (I.D.E.A.) : We value diversity and strive to reflect the communities we serve. Our commitment is to promote understanding and appreciation of diversity, fostering an environment of mutual respect and inclusion.

Message to Agencies : We do not accept unsolicited resumes or referrals from staffing agencies or third-party vendors. Resumes sent unsolicited will not be considered, and no fees will be paid for such submissions.