Bilingual Reimbursement Specialist

TEKsystems; Toronto; Remote; CAD 80,000 - 100,000; Part time

Job summary

A leading company in the pharmaceutical industry is hiring a Bilingual Reimbursement Specialist for a remote position in Canada. You will support patients in accessing treatment and managing reimbursement processes, contributing significantly to healthcare delivery. Responsibilities include patient enrollment, liaison with healthcare providers, and maintaining detailed case documentation. This position offers a competitive salary and access to benefits during the contract duration.

Benefits

Equipment fully provided

Access to Manulife benefits during contract

Qualifications

• 1+ year of customer service experience within healthcare or pharmaceutical industry.
• Fully bilingual in English and French.
• Strong verbal and written communication skills.

Responsibilities

• Act as the primary contact for enrolling patients within the patient support program.
• Conduct welcome calls to gather information and introduce patients to the support program.
• Liaise with patients, insurers, and physicians regarding documentation for reimbursement.

Skills

Communication

Customer Service

Bilingual (English and French)

Tools

MS Office

Job description

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Our client, a leader in the pharmaceutical industry, is looking to hire Reimbursement Specialists to join their remote team in Canada on a 6-month contract basis.

The Responsibilities For This Position Include

• Act as the primary contact for enrolling patients within the patient support program, notifying prescriber sites once enrolment is successfully completed
• Conduct welcome calls to gather information, introduce patients to the support program, and inform patient of all program offerings, such as case management support, reimbursement support, self-injection training, prescription coordination and ongoing compliance
• Liaise with patients, insurers and physicians regarding documentation required to maximize reimbursement coverage
• Complete financial means assessments with patients in accordance with Program offerings
• Coordinate with clients to ensure that patients have access to, and receive their treatment in a timely manner
• Coordinate and maintain patient appointment schedules to ensure optimal clinic and homecare efficiencies are achieved
• Work collaboratively with Program management and other team members to address concerns, needs and escalations
• Maintain detailed cased notes and ensure all assigned patient files are up to date within the CRM database
• Report all Adverse Events (AE) and Product Quality Complaints (PQCs) immediately
• Act as a resource for Program stakeholders, including physicians, nurses, patients, clinics and the patient
  
  
  

The Qualifications For This Role Are

• 1+ year of customer service experience within the healthcare or pharmaceutical industry
• Fully bilingual in English and French
• Strong verbal and written communication skills
• Proficient with MS Office and Windows platform
  
  
  

Other Details

• Training will be Monday - Friday 9am - 5pm EST
• Will be assigned a set shift between 8am - 8pm EST
• This position is a fully remote role and requires a private home workspace with a fast internet connection
• Equipment is fully provided
• Will have access to Manulife benefits during the contract duration
  
  
  

Pay And Benefits

The pay range for this position is $21.00 - $27.00/hr.

Workplace Type

This is a fully remote position.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Finance and Sales

• Industries

  IT Services and IT Consulting

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