Bilingual Recovery Representative

Honda Canada Inc.; Markham; Remote; CAD 45,000 - 60,000; Full time

Job summary

Honda Canada Inc. seeks a Bilingual Recovery Representative to manage past due accounts and enhance customer relations while adhering to compliance standards. Ideal candidates will have customer service experience, solid communication skills, and the ability to work independently. This entry-level full-time role offers opportunities for growth in the Motor Vehicle Manufacturing industry.

Qualifications

• Minimum 1 year of relevant experience in a customer service environment.
• Experience in Collections is preferred.
• Bilingual (English/French) is preferred.

Responsibilities

• Provide payment solutions and options to resolve past due accounts.
• Update documentation of all communication with customers.
• Investigate account information to minimize credit loss.

Skills

Customer service

Problem-solving

Communication

Bilingual (English/French)

Strategic thinking

Education

Post-secondary education in a related discipline

Tools

MS Office

Job description

Join to apply for the Bilingual Recovery Representative role at Honda Canada Inc.

Get AI-powered advice on this job and more exclusive features.

Responsibilities

The associate will work within Honda Canada’s Account Services department and will report to the Supervisor, Account Services. The Representative Recovery – Account Services acts as a trusted advisor to Customers by providing payment solutions and options to resolve past due accounts and minimize credit loss for HCFI. Responsibilities include but are not limited to:

• Maintaining corporate objectives related to delinquency and losses.
• Updating documentation of all communication with customers in CASS and Salesforce, ensuring timely follow-up.
• Investigating account information through basic skip tracing, research, and document analysis to minimize credit loss.
• Presenting results to senior associates to locate customers or collateral.
• Resolving payment discrepancies such as NSF refunds, misapplied payments, due date changes, retail deferrals, and small balance waivers.
• Resolving insurance coverage issues for leased vehicles.
• Organizing and prioritizing workload for past due accounts, ensuring appropriate customer communication.
• Assisting customers with payment arrangements or one-time settlements on End of Term invoices, including issues like excess wear and tear, excess kilometers, and missed payments.
• Handling cases of bankruptcies, charge-offs, customer death, and vendor management with third-party collection agencies.
• Ensuring compliance with Sarbanes-Oxley Act (SOX) and internal controls, including adherence to the Code of Business Ethics, Policies and Procedures, and IT controls.

Position Profile and Qualifications

• Minimum 1 year of relevant experience in a customer service environment, with a proven results track record.
• Experience in Collections is preferred.
• Post-secondary education in a related discipline is preferred.
• Ability to work collaboratively to achieve business goals.
• Proficiency in MS Office applications (Word, Excel, Outlook, Visio, PowerPoint).
• Strong initiative and ability to work independently.
• Excellent interpersonal, communication, and presentation skills.
• Strong planning, strategic thinking, organization, and problem-solving skills.
• Leadership qualities, integrity, responsibility, and attention to detail.
• Bilingual (English/French) is preferred.

Additional Information

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industry: Motor Vehicle Manufacturing

This is a remote role.