Bilingual Reception and Casework Support Assistant

Legal Aid Ontario; Ottawa; On-site; CAD 40,000 - 50,000; Full time

Job summary

A community legal clinic in Ottawa is seeking a Bilingual Reception and Casework Support Assistant. This permanent role involves front desk duties, administrative support, and requires strong communication skills in both English and French. The position offers a salary range of $40,000 to $50,000, depending on experience, and emphasizes a commitment to equity and inclusion.

Qualifications

• Experience working in an office environment.
• Ability to work in French is required.
• Experience in responding sensitively to vulnerable clients’ needs.

Responsibilities

• Front desk duties including answering calls and creating intakes.
• Provide administrative support to lawyers and caseworkers.
• Record details of client intakes in the management system.

Skills

Client service skills

Communication

Multi-tasking

Teamwork

Computer skills

Tools

Word

Outlook

Adobe programs

Job description

Bilingual Reception and Casework Support Assistant

Community Legal Services of Ottawa / Services juridiques communautaires d’Ottawa is a community legal clinic, funded by Legal Aid Ontario. We provide legal services for the low-income residents of Ottawa, as well as community development, law reform, legal education and outreach initiatives.

We are seeking a Bilingual Reception and Casework Support Assistant for a permanent position.

Responsibilities

• Front desk duties including answering and routing calls, making initial client contact, creating intakes, providing appropriate referrals, providing basic information regarding clinic services, and punctually opening the office for business each day.
• Provide general administrative support to lawyers and caseworkers including faxing, photocopying, filing, responding to telephone calls, correspondence, document drafting, scheduling meetings, interpretation requests, and managing incoming documents.
• Recording details of client intakes and referrals in the clinic client management system with accuracy.
• Other duties as assigned.

Qualifications

• Amazing client service skills and professionalism.
• Experience working in an office environment.
• Strong oral and written communication skills.
• Experience in responding sensitively to vulnerable clients’ needs.
• Ability to efficiently multi-task and meet deadlines in a fast-paced environment.
• Proven ability to work in a team environment.
• Strong computer skills and familiarity with Word, Outlook, and Adobe programs.
• Ability to work independently and show initiative with minimal supervision.
• Ability to innovate, learn, and adapt to new tasks, policies, and procedures.
• Capacity to work in French is required.

Assets

• Experience working for a community legal clinic or other non-profit organization.
• Ability to work in Arabic, Somali or other languages.

Application Deadline : Friday, August 30th at 5 : 00 p.m.

The annual salary range for this position is $40,000 – $50,000, commensurate with experience.

Please send a cover letter and resumé by email to [e-mail] and addressed to :

Sarah Sproule, Director of Legal Services

Community Legal Services of Ottawa / Services juridiques communautaires d’Ottawa

We welcome applications from Indigenous peoples, racialized people, people living with disabilities and other historically disadvantaged groups. We are committed to equity, diversity and inclusion. We will provide accommodation during the hiring process upon request. All information relating to accommodation measures will be addressed confidentially.

We thank all applicants but we will only contact candidates selected for an interview.

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Bilingual Assistant • Ottawa, ON, Canada