Bilingual Reactive Resource Planner

Philips International; Mississauga; On-site; CAD 42,000 - 64,000; Full time

Job summary

A global health technology company in Mississauga is looking for a Bilingual Reactive Resource Planner. In this full-time role, you will coordinate field service schedules and manage customer service appointments. Candidates must have 2+ years of relevant experience and be fluent in both French and English. The position offers a salary range of $42,000.00 to $64,000.00, and promotes a collaborative environment with a focus on customer satisfaction.

Benefits

Flexible hours

Comprehensive benefits program

Paid time off

Qualifications

• 2+ years of experience in resource planning, operations coordination, or customer service.
• Bilingual skills in French and English are mandatory.
• Proficiency in Microsoft Office Suite required.

Responsibilities

• Coordinate field service employee schedules for customer service appointments.
• Create and dispatch work orders and handle exceptions.
• Manage inbound and outbound calls for both customers and internal teams.

Skills

Resource planning

Operations coordination

Customer service

Bilingual French and English

Microsoft Office Suite

Education

High school diploma or equivalent

Associate degree or higher

Tools

ServiceMax

Salesforce

SAP

Job description

Bilingual Reactive Resource Planner page is loaded

Bilingual Reactive Resource Planner

Apply locations Mississauga time type Full time posted on Posted Yesterday job requisition id 558526

Job Title

Bilingual Reactive Resource Planner

Job Description

As a Bilingual Reactive Resource Planner for the Philips Canada Services and Solutions Delivery (S&SD) organization, you will coordinate Field Service Employee (FSE) schedules for customer service appointments, facilitating parts delivery and equipment availability, contributing to the establishment of a world-class planning organization focused on exceptional customer service, and efficiently planning work orders while interacting with both internal and external customers via phone and email.

Your role:

• Serving as the primary contact for scheduling field resources and managing exceptions or escalations of service orders, handling exception management by balancing business obligations, resource availability, and customer demand. Inputting case activity notes and managing projects as assigned.
• Creating and dispatching work orders in ServiceMax, manually dispatching multivendor cases outside of the digital dispatch scope, and scheduling customer appointments as requested. Processing Field Service Employees’ standard parts orders, securing approval for high-cost items, and facilitating service parts movement between cases and work orders.
• Handling inbound and outbound calls for both external and internal customers, checking customer entitlements, and collaborating with the Contracts team for corrections. Raising Installed Product Change Requests (IPCRs) and Service Now (SNOW) tickets to address functionality issues, managing integration errors between ServiceMax and SAP, and assisting in parts ordering errors and exceptions.
• Monitoring backorders and escalating when necessary, dispatching critical and out-of-scope cases, and ensuring 100% compliance to schedule adherence while completing action assignments by end of shift. Ensuring zero error rates in parts orders, checking submission accuracy, and following proper procedures for orders requiring cancellations.
• Managing FSE stock and replenishment, ordering tools, handling bin checks and stock requests, managing backorders, and ordering Defective On Arrivals (DEFOAs) utilizing the Service Parts Supply Chain (SPS) catalog.
• This role will cover shift hours from 10AM-6PM ET, Mon-Fri.

You're the right fit if:

• You’ve acquired 2+ years of experience in resource planning, operations coordination, supply chain management, customer services, or other related field of work.
• Bilingual French and English skills, both written and verbal, are required.
• Your skills include proficiency with Microsoft Office Suite programs (Outlook, Word, Excel, Teams). Experience with ServiceMax, Salesforce, SAP, and/or other customer relationship management (CRM)/scheduling tools preferred.
• You have a high school diploma or equivalent. Associate degree or higher level of education preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this office position.
• You must be able to:
  • Work in an office/home office and/or remote setting.
  • Work flexible hours (as needed based on business needs i.e. other shift times, weekends, on-call, or mandatory extra hours dependent on workload).

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business .
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Pay Transparency Details

The annual pay range for this position is $42,000.00 to $64,000.00, plus overtime eligible.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives maybe offered.Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includesa generous PTO,DC Pension, Flex Dollars (for HSA/PSA/RRSP), stock purchase plan, education reimbursement and much more.Details about our Canada benefitscan be found here .

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions aredependent upon the facts and circumstances of each case.

Additional Information

Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Mississauga, ON .

Philips Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.