Bilingual Property Claims Telephone Adjuster

square one insurance; Quebec; Hybrid; CAD 51,000 - 63,000; Full time

Job summary

Join a forward-thinking insurance company as a telephone claims adjuster, where your analytical and communication skills will shine. In this remote role, you will handle residential insurance claims with empathy and respect, ensuring customers receive the support they need during challenging times. With a focus on personal growth and a supportive team environment, you will enjoy competitive compensation, comprehensive benefits, and opportunities for professional development. Be part of a company that values your input and offers a personalized approach to both customer service and employee satisfaction. This is your chance to make a real difference in people's lives while advancing your career in the insurance industry.

Benefits

Competitive Base Salary

3 Weeks of Vacation

Full Provincial Medical Coverage

Flexible Health Care Coverage

Long-Term Disability Coverage

In-House Training

External Training

Corporate Profit-Sharing Plan

Qualifications

• 1+ year of insurance/claims experience required.
• Must qualify for Quebec property damage adjusting permit.

Responsibilities

• Main contact for customers filing claims.
• Review claims process and assist customers with required information.
• Negotiate settlements and arrange payments.

Skills

Analytical Skills

Decision-Making Skills

Communication Skills

Active Listening

Conflict Resolution

Detail-Oriented

Organizational Skills

Education

High School Diploma

Post-Secondary Education

CIP Designation

Job description

Want to take your insurance career further by working for a progressive company that values employee input? Frustrated with outdated practices and processes that lead to poor customer service? At Square One, we treat our customers fairly, paying them what they are entitled to under their policies. And, we leverage technology to personalize buying a home insurance policy in addition to enhancing claims handling.

Your role

As a telephone claims adjuster, you understand how important proper claims handling is to an insurance provider’s reputation. You treat each customer with empathy, patience and respect. You recognize that, although you may handle hundreds of claims a year, this is likely the customer’s first claim ever.

Your success in this role comes from your superior analytical and decision-making skills. You have strong communication skills, which you use to share decisions with, and provide direction to, others. While you don’t enjoy conflict, you handle it effectively. You are both detail-oriented and organized, handling multiple files and tasks with ease. And, you take pride in your work and your ability to assist others.

This is a remote work from home position where most of your day involves settling residential insurance claims primarily in Quebec. As such you must qualify for Quebec property damage adjusting permit. You will also handle overflow claims in Ontario and British Columbia and must also qualify for either an Ontario Letter of Authority or regular adjusting license. You receive assignments within your authority, then you make first contact and gather loss details by phone. You work closely with customers and contractors to replace/restore damaged property. Your tasks also include:

• Accurately setting reserves and maintaining an efficient follow-up system.
• Securing telephone statements, confirming police reports and analyzing coverage.
• Preparing detailed loss summaries, maintaining up to date notes and requesting payments.
• Identifying policies that require underwriting reviews.

One of the things you enjoy most about Square One is the supportive team environment. You know you’re never set up for failure; instead, you get all the coaching, mentoring, training, and tools you need for continued success.

Your responsibilities

You are the main point of contact for customers who have suffered losses and filed claims. As such, you have many important responsibilities, including:

• Securing telephone statements and details of damages from customers.
• Reviewing the claims process with customers and helping them submit required information.
• Determining whether specific claims are covered and explaining why or why not.
• Securing, evaluating and approving contractor quotations.
• Assisting customers with completing schedules and repairing or replacing lost or damaged property.
• Negotiating settlements, arranging payments and finalizing claims.
• Maintaining your training and industry knowledge.

As a member of the claims team, you have a desire to contribute to the overall success of the company. You do this by becoming an expert at what you do, directing your own work, and working with a team that has a broader purpose than just making profit. You and those who you work with would describe you as someone who:

• Possesses superior analytical and decision-making skills.
• Communicates effectively when explaining decisions and providing direction.
• Uses active listening and questioning skills to understand issues and needs.
• Handles conflict effectively and avoids taking things personally.
• Pays close attention to detail with superior organizational skills.
• Is a learner who receives and applies constructive feedback and has the ability to give constructive feedback.

Your experience and education

Your experience and education, combined with product and claims training we provide, helps ensure your success at Square One. For this role, you have:

• At least 1 year of insurance and/or claims experience.
• At least 1 year of tenure with a recent employer.
• A high school diploma and, preferably, some post-secondary education.
• A CIP designation or working towards one of these.
• Ability to immediately qualify for both a Quebec property damage adjusting permit and an Ontario Letter of Authority (minimum).
• Ability to adjust claims in both French and English.

You appreciate the fact that Square One personalizes your compensation and benefits in the same way it personalizes policies for its customers. Your very competitive compensation and benefits plan includes:

• A competitive base salary of $51,580 to $62,300 annually.
• 3 weeks of vacation to start with an additional week after 3 years of employment.
• Full provincial medical coverage for you and your family.
• Flexible medical, dental, vision and extended health care coverage.
• Long-term disability coverage.
• In-house and external training paid by Square One.
• Participation in the corporate profit-sharing plan.

Accessibility

Square One welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Why work for Square One?

Probably the shortest and simplest answer for why you should work at Square One is that you want to be part of a tight-knit team where each person’s expertise is respected and valued. You’re done working at places that tell you what to do, how to do it, and that don’t compensate you fairly. To learn more about why you should work for Square One, click the button below.

Please send in your resume to [e-mail]. Please provide details on the status of your CIP and Quebec Property Damage Adjusting Permit. You have our commitment that we respond to all applicants and questions.