Bilingual Program Manager, Apprenticeship Experience (STEP)

ZipRecruiter; Hamlet of Winfield; On-site; CAD 70,000 - 85,000; Full time

Job summary

A major collision repair company in Alberta is seeking a Bilingual (Spanish) Program Manager to oversee the apprenticeship program. The ideal candidate will have over 3 years of experience in program management and be proficient in both Spanish and English. You will enhance the apprentice journey through effective onboarding and mentorship, ensuring a successful integration into the workforce. Competitive benefits and a commitment to equality in the workplace are part of the offer.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Qualifications

• 3+ years of program or project management experience in training or operations.
• Ability to drive initiatives across multiple stakeholders.
• Experience in collision repair or vocational programs is a plus.

Responsibilities

• Oversee full lifecycle of apprentices from hire to certification.
• Manage onboarding and mentor matching processes.
• Build dashboards to visualize apprentice performance.

Skills

Program Management

Data Analysis

Bilingual Spanish/English

Communication Skills

Relationship Building

Tools

Excel

Smartsheet

Power BI

Job description

Overview

Job Description Champions Do More. Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. We operate the Crash Champions brand and the Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, servicing customers at more than 650 locations in 38 states. Crash Champions was founded in 1999. Our vision is anchored by People First. Welcome to Crash Champions. We Champion People.

Responsibilities

JOB PURPOSE: As the Bilingual (Spanish) Program Manager for the Apprenticeship Experience, you will own and optimize every stage of the apprentice journey, from onboarding and mentor pairing to engagement, certification progress, and full integration into the business. You will be the operational engine behind the program, ensuring a high-touch, high-impact experience for apprentices and their mentors, backed by clear data, regular touchpoints, and continuous improvement. This role blends program management, people experience, and analytics. You will collaborate with field leadership, mentors, HR, and training teams to deliver a seamless, scalable apprenticeship program that builds the next generation of body technicians.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Program Ownership & Execution
  • Oversee the full lifecycle of apprentices from hire through certification
  • Manage and continuously refine onboarding, mentor matching, apprentice engagement, and milestone tracking
  • Develop standardized touchpoints (e.g., welcome calls, weekly check-ins, 30/60/90-day reviews)
• Data Management & Continuous Improvement
  • Own the data tracking process for the STEP program; ensure accuracy and consistency across all sites
  • Build and maintain dashboards and report cards to visualize apprentice performance, mentor feedback, and program KPIs
  • Use data to identify trends, gaps, and opportunities for program optimization
• Relationship Building & Field Support
  • Partner with shop leaders, mentors, and Training/Development (TraDet) to ensure apprentices receive structured support
  • Facilitate mentor selection and provide tools/templates for effective mentoring
  • Lead structured apprentice feedback sessions and pulse surveys
• Communication & Enablement
  • Bilingual Spanish/English with professional working proficiency
  • Able to conduct interviews, onboarding, and coaching conversations in Spanish
  • Provide real-time interpretation during meetings/calls and translate brief materials
  • Act as a central point of contact for all STEP-related program activity post hire
  • Develop and distribute program guides, checklists, and resource materials to ensure consistency across sites
  • Prepare and present regular updates on program outcomes, challenges, and next steps to leadership

Qualifications

• 3+ years of program or project management experience, preferably in training, operations, or talent development
• Strong understanding of data reporting tools (Excel, Smartsheet, Power BI, etc.)
• Demonstrated ability to drive initiatives across multiple stakeholders and departments
• Excellent communication, organization, and relationship-building skills
• Experience in the collision repair industry or with technical/vocational programs is a plus

Skills

• Operational mindset with attention to process and outcomes
• Ability to simplify complex programs into scalable workflows
• Comfort with ambiguity and change in a fast-paced environment
• Experience with apprentice or mentorship programs
• Passion for developing others and making a long-term impact on the workforce

Why This Role Matters

Our STEP Apprenticeship Program is the future of our workforce. This role is the glue that holds it together: you’ll shape the experience, track the outcomes, and ensure every apprentice has a clear path to success, while supporting the mentors and leaders who help them.

Crash Champions is an equal opportunity employer committed to workplace equality. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other protected characteristic as required by law.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• 401k Retirement Plan with match
• Referral Bonus (Cash From Crash)
• 5 Paid Holidays